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Mid LevelFull-time
About the Role
We are seeking a Monitoring and Operations Engineer (Banking) to join our strategic banking/fintech project. This role focuses on ensuring the operational integrity of banking infrastructure through monitoring systems and requires experience in banking processes.
Key Responsibilities
- →Operate monitoring and alert systems for network, system, and applications in banking infrastructure
- →Analyze, prioritize, and coordinate alarms and alerts from monitoring systems with relevant teams
- →Manage monitoring rules and thresholds for early detection of outages and performance issues
- →Perform first-level technical analysis during incident processes and inform relevant teams as needed
- →Support the definition and implementation of new devices, services, and applications on monitoring systems
- →Prepare and maintain documentation for monitoring and alarm processes
- →Prepare periodic monitoring reports and operational status summaries
- →Work in compliance with banking regulations and internal operational processes
- →Adapt to 24/7 monitoring operations and shift work schedules
Requirements
- ✓Graduate from Electronics, Computer, Software, or related engineering departments
- ✓Minimum 3 years of experience in network and/or application monitoring
- ✓Experienced with monitoring and alarm systems such as Zabbix, Prometheus, Grafana, Nagios, PRTG, SolarWinds
- ✓Basic to intermediate technical knowledge of network, system, and application architectures
- ✓Experienced in alarm management, incident tracking, and operational processes
- ✓Analytical perspective to interpret log, metric, and performance data
- ✓Ability to adapt to working discipline in highly regulated institutions (banking, finance, etc.)
- ✓Organized and meticulous in documentation and reporting
- ✓Preferably familiar with ITIL processes and operational monitoring concepts
- ✓Preferably experienced in shift work schedules
- ✓Communication Skills
- ✓Learning agility
- ✓Ability to express ideas easily
- ✓Professional communication with all stakeholders
- ✓Ability to be clear, concise, short, and persuasive in all communications
- ✓Ability to detect and solve problems at early stages
- ✓Teamwork Expectations
- ✓Support the team in creating higher quality and sustainable products
- ✓Offer practical solutions
- ✓Guide all technical or non-technical discussions to positive outcomes
- ✓Quickly understand team, task, and/or customer problems and resolve them in collaboration with relevant managers
- ✓Act sensibly when solving problems
