Account Manager 1 at RRDonnelley

Maintain post-sale contact with customers in order to facilitate a positive and productive long-term relationship. Serve as the primary contact for the assigned customers. Enhance the company's position and reputation by properly servicing and corresponding with all assigned accounts in a dependable and timely manner. Manage customer inquiries regarding customer orders in process and future orders pending. Provide tactical support to sales and management, providing information regarding customer issues, needs, and opportunities. Prepare RFPs and RFQs and put together sales collateral to use to secure new business and up-sell existing accounts. Enhance customer relationships by working closely with customers on the development of targeted solutions and new business opportunities • Responsible for the account management activities during and after the sale to enable the Sales representatives to focus on selling activities. • Respond to customer requests and inquiries regarding current and future work. • Resolve issues that may arise during the production of customer products. • Keep the sales team informed of customer project status, progress, issues, enhancements, and modifications as required. • Maintain accurate, complete, up-to-date customer files, in addition to detailed account history. • Prepare and submit sales reports and documentation regarding results, opportunities, and challenges in the sales territory. • Analyze reports and data to identify revenue and cost containment opportunities. • Assist in the implementation and execution of products and services. • Consult with customers to understand business issues and goals, and works with the customer to develop improved solutions to business needs. • Prepare summary reports for Sales Representatives and Sales Management identifying customer needs and opportunities to secure new business. • Develop and prepare sales product presentations for use on up-sell opportunities for the accounts managed and assist Sales with the development of sales collateral for new business opportunities. • Assist sales in the preparation of RFPs and RFQs on the accounts managed. • Maintain up-to-date knowledge of industry trends, new products, specifications, competitor strengths, and weaknesses, and communicates new information to Sales Representatives. • May be involved in specific customer projects as assigned by sales management. • Performs other related duties and participates in special projects as assigned.Possible travel to RR Donnelley Corporate or other facilities.