Project Manager Packaging Premedia at RRDonnelley

This position serves as the key liaison between clients and packaging prepress production to create a seamless workflow that exceeds customer expectations.  Primary responsibilities include: project management, pre-production job planning, premedia production scheduling and creative problem solving. This position seeks to enrich the customer experience with RRD through service, a positive attitude, a sense of urgency, clear communications and the utmost professionalism in all interactions. Job Duties & Responsibilities: • Act as a liaison between clients and packaging prepress production to ensure projects meet scheduling and quality requirements. • Perform order management activity such as communicating job specific information, entering job details into order management software and ensure proper priority is given to each job to meet client expectations. • Apply a broad knowledge of packaging printing, converting and prepress to production workflows  Apply understanding of customer’s business needs to establish solid customer relationships and facilitate problem-solving. •  Establish and promote excellent customer relations through effective and proactive communication and continuous monitoring of customer satisfaction. • Maintain contact with customers and production to advise them of job progress, scheduling concerns and requests for additional information or materials when required. • Facilitates the resolution of production-related problems in a timely manner and elevates appropriately when necessary. • Coordinate 3D rendering services. • Retrieve customer provided assets and provide asset management and/or file transfer services. • Order photopolymer platemaking services from production resources. • Generate customer-facing project cost estimates and billing summaries at project completion • Coordinate occasional client support for RRD hosted technologies (project management, soft-proofing and digital asset management). • Use ethical business practices in dealing with customers, employees, vendors, suppliers and the community. • Responsible for customer retention and customer loyalty.