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ManagerFull-timeRustGoAI
Salary Range
$115,600 - $156,400 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for a Customer Onboarding Manager to join our Customer Solutions & Implementation team at SafetyCulture. This role is crucial for ensuring the successful deployment of our products with new customers, helping them drive safety, quality, and operational outcomes.
Key Responsibilities
- →Develop and deliver onboarding plans for each customer, aligning with Sales & Customer Success on their goals, timelines, and unique needs.
- →Lead kick-off meetings, guiding stakeholders through onboarding milestones and providing a clear roadmap for success.
- →Serve as the primary point of contact during onboarding, ensuring timely configuration, training, and go-live success.
- →Understand and consult on product and industry best practices to act as a trusted advisor to customers and inspire new use cases with SafetyCulture.
- →Identify any risks and obstacles customers are facing to ensure we stay ahead and reduce churn risks.
- →Partner closely with Customer Success Managers to ensure a seamless handoff post-onboarding, providing context and insights to maintain customer momentum.
- →Build and continuously improve onboarding templates and playbooks to support efficiency and scale as the customer base grows.
Requirements
- ✓3+ years experience implementing software, consulting, or project management, ideally in SaaS or enterprise software environments.
- ✓Strong communication, presentation, and interpersonal skills, with experience training groups and facilitating conversations with senior executives.
- ✓Proactive, detail-oriented, and adaptable, with the ability to thrive in a fast-paced, collaborative environment.
- ✓A growth mindset, continuously seeking opportunities to improve processes, learn, and innovate.
- ✓A background in leveraging data through a variety of tools to inform and execute strategies that encourage product adoption.
- ✓Ability to actively listen, understand customer pain points, and take action.
