Senior Product Manager, Monetization & Pricing at safetyculture-2

Why join us? We’re a global tech company,  just not the kind you’re picturing. Sure, we’ve got catered lunches, team events, cool merch, and yes... dogs in the office. But that’s not why people join. Our team of nearly a thousand people wakes up every day to make our product and our customers’ lives better. At SafetyCulture, you’ll hear “yes, let’s give it a shot” more often than “that’s not how we do things here.” People join because we’re building tools that make work better for the 3 billion people who keep the world moving - factory floor operators, baggage handlers, truck drivers, servers, store assistants. The ones who make things happen. We’ve got the scale and innovation you’d expect from big tech. The difference? No endless layers of sign-off. No corporate theatre. Just smart, experienced people solving real problems fast . The scale is big. But the ownership’s personal. Every full-time team member gets equity - real skin in the game. When we grow, you do too. We’re not perfect, no company is. But this next chapter of our growth is about scaling with intelligence, not just size - fueled by operational maturity, a clear vision, and a strong focus on AI.  This is big tech impact, without the big tech ick. If that excites you more than it scares you, you’ll fit right in. This is a high-impact, execution-oriented role critical to driving commercial growth and revenue performance for our business. This individual will take end-to-end ownership of implementing the company’s pricing, packaging, and commercial strategies, working directly to operationalise high-priority initiatives that are backed at the CEO and executive level. You will lead the execution of major pricing and packaging transformations - including plan optimisations, hybrid, location-based and other relevant models, legacy pricing migrations, discount rationalisation, and new commercial constructs - ensuring these programs are delivered on schedule, with quality, and with measurable impact on key business outcomes such as net dollar retention (NDR), ARPU/ACV expansion, and conversion metrics. This role requires a product-centric leader who can partner effectively with Product, Engineering, Data, Finance, Revenue Operations, and GTM teams to drive strategy into measurable results, refine implementation details for operational readiness, and communicate progress and impact to senior leadership. Key Responsibilities: • Lead Implementation of Pricing, Packaging & Commercial Strategy: • Operationalise the commercial strategy: Take full ownership of implementing the company’s defined pricing, packaging, and commercial frameworks - refining details, managing trade-offs, and translating strategic direction into clear, actionable execution plans. • End-to-end execution leadership: Lead implementation of key pricing and packaging initiatives, including plan redesigns, commercial model transitions (e.g., location-based, hybrid pricing, AI credit models), price increases on legacy products, and discount rationalisation - ensuring delivery against business goals and timelines. • Cross-functional program leadership: Partner with Product, Engineering, Revenue Operations, Finance/FP&A, and GTM teams to drive end-to-end execution of pricing changes. Define implementation requirements, incorporate user and business requirements into engineering backlogs, track execution through to production release, forecast financial impacts of changes and post-launch evaluation. • Drive adoption and compliance: Ensure that updated pricing and packaging structures are effectively adopted by Sales, Customer Success, and Support organisations via enablement, documentation, and pricing guardrails working with Deal Desk / RevOps functions. • Commercial readiness & rollout: Coordinate rollout plans with GTM teams, including go-to-market sequencing, enablement materials, and communications to both internal stakeholders and customers as required. • Pricing Experimentation & Evidence-Based Refinement: • Design and lead pricing experiments: Build rigorous experimentation plans (pilot tests, segmented rollouts, A/B tests) to validate assumptions in current commercial strategy; define success criteria, measure outcomes, and iterate on pricing models. • Insight & scenario modelling: Work with Data & Analytics and FP&A to develop pricing scenarios, elasticity insights, and forecasting models that support prioritisation, assess trade-offs, and quantify revenue impact across ARR, NDR, and ARPU/ACV. • Measure, learn, improve: Establish performance measurement frameworks to assess commercial outcomes post-implementation, surface learnings, and make iterative recommendations for refinement. • Cross-Functional Collaboration & Enablement: • Product & engineering partnership: Act as the primary monetisation partner to Product Managers and Engineering teams - embedding pricing logic into product capabilities, usage metering, billing/platform support, and ensuring functional readiness for releases. • GTM alignment: Own the alignment workstream with Sales Leadership, Marketing, Customer Success, and Support functions to ensure consistent messaging, negotiation guardrails, and customer transition plans where pricing changes apply. • Executive & stakeholder communication: Synthesize complex pricing and packaging information into concise briefs and presentations for leadership, steering committees, and key stakeholders — clearly articulating rationale, timelines, risks, and performance indicators. • Commercial Intelligence & Market Context: • Competitive & market insight: Track competitive pricing and packaging evolution, market dynamics, and customer insights to inform tactical adjustments and future strategy refinement. • Voice of customer: Balance quantitative results with qualitative feedback (e.g., surveys, customer interviews, segment insights) to validate assumptions and refine implementations. About you: • Experience: 6+ years in product management, monetisation, pricing strategy, or related roles in SaaS/technology — with demonstrable execution experience in pricing experiments and commercial model implementation. • Analytical skills: Strong analytical skills with fluency in data interpretation, scenario modelling, and hypothesis testing; familiarity with SQL or equivalent analytical tools is a plus. • Cross-functional collaboration: Demonstrated ability to work effectively with Product, Engineering, Revenue Operations, FP&A/Finance, and GTM teams. • SaaS pricing knowledge: Deep understanding of SaaS pricing strategies, including hybrid monetisation models, usage-based pricing, and packaging optimisation. • Communication: Excellent written and verbal communication skills with an ability to articulate complex trade-offs to both technical and business audiences, including executive leadership. • Project leadership: Proven track record leading complex cross-functional initiatives to successful execution. Nice to have: • Experience delivering pricing experiments, pilots, or major pricing changes at scale in a SaaS organisation. • Experience with billing platforms and CPQ systems (e.g., Zuora, Salesforce CPQ). • Familiarity with customer research methods (e.g., willingness-to-pay studies, segmentation research). • Background in value metric definition and packaging design. At SafetyCulture, we care about people and growing the team, through: • Equity with high growth potential, and a competitive salary, • Flexible working arrangements, we encourage you to create the best work blend while working from your home and the local SafetyCulture office; • Access to professional and personal training and development opportunities; Hackathons, Workshops, Lunch & Learns; • We encourage involvement in the community, open source work, attending talks and events, and experimenting with new technologies. You’ll Also Receive Other Perks Such As: • In-house Culinary Crew serving up daily breakfast, lunch and snacks • Wellbeing initiatives such as subsidised fitness programs, EAP services and generous parental leave policy • Quarterly celebrations and team events, including the annual Shiplt! global offsite • Table tennis, board games, gym sessions, book club, and pet-friendly offices. We’re committed to building inclusive teams and cultivating a sense of belonging so our people can bring their whole authentic selves to work each day. We seek to make reasonable adjustments throughout our recruitment process to create an even playing field for all candidates. Thanks to the tireless efforts of the entire SafetyCulture team we’ve built an incredible culture which has seen us recognised as a Best Place to Work in Australia, the US and the UK . Even if you don't meet every requirement listed in the ad, please consider applying for this role. We prioritise inclusion and value individuals with potential over a checklist of qualifications. Don't rule yourself out, hit that apply button if this job resonates with you. You can find out more about life at SafetyCulture via Youtube, Twitter, Instagram and LinkedIn. To all recruitment agencies, we do not accept resumes or partnership opportunities. Please do not forward resumes to SafetyCulture or any of our employees. We are not responsible for any fees associated with unsolicited resumes.