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Mid LevelFull-timeGraphQLGitAIAPI
Salary Range
$76,500 - $103,500 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
Samsara is seeking an experienced Technical Support Engineer to provide hardware and software support to customers. This role is part of the Tier 2 support team within the Global Technical Support organization, responsible for resolving complex customer problems and improving support across teams.
Key Responsibilities
- →Become an expert on Samsara’s IoT product portfolio
- →Troubleshoot and resolve customer issues with medium to high complexity
- →Respond to customers and resolve inquiries in a timely manner
- →Author and maintain customer-facing knowledge base articles
- →Develop partnerships with Engineering and Product teams
- →Provide feedback to Support Management for product and process improvements
- →Champion Samsara’s cultural principles
Requirements
- ✓B.S. in Computer Science, Engineering, or other technical fields
- ✓3-5 years of experience in support, engineering, or technical roles
- ✓Bilingual in English and French
- ✓Strong familiarity with CRMs like Zendesk or Salesforce
- ✓Technical know-how with SaaS systems
- ✓Excellent customer service and interpersonal skills
- ✓Excellent written and verbal communication skills
- ✓Strong bias for action and ability to work in a hyper-growth environment
- ✓Willingness to work holidays and weekends as needed
Benefits
- ★Competitive total compensation package
- ★Employee-led remote and flexible working
- ★Health benefits
