IT Support Technician II at Scopely

Scopely is rapidly growing, and we’re looking for a passionate IT Support Technician II to provide full technical support to all users and the IT infrastructure in Shanghai! The Scopely IT team provides hardware and software support to employees in offices worldwide. With all offices collaborating together, our employees rely heavily on video conferencing and collaboration tools. The IT team strives to deliver excellent support to ensure the best possible experience. We stay up to date with the latest technology and trends to deliver top-notch service to Scopely. What You’ll Do: • Work with the manager and the global IT team to deliver on IT projects from concept to production • Employee onboarding and offboarding • Device lifecycle management includes procurement, provisioning, deployment, management, maintenance, and de-provisioning. • Hands-on support for all levels of hardware and software troubleshooting, triaging, and issue resolution • Network infrastructure management, including wireless and VPN management • Understanding of industry-standard security best practices with a specific focus on data integrity and malware protection for workstations • Create and maintain documented processes, procedures, and configurations • Research and recommend innovative, automated approaches for system administration tasks that scale with the company's growth. • Prioritize tasks based on impact and urgency. • Implement, configure, and manage SaaS tools including Slack, Google Workspace, Jira, and JumpCloud. • Management of vendor and supplier relationships • Support our AV/VC platform (Zoom) • Scripting experience (e.g., PowerShell, Python) for automation • Cloud Identity Provider and SSO management (Okta). What you will need: • 5+ years of relevant work experience as an IT technician. • Bilingual in Mandarin and English (Business Level). • Should have experience in MacOS/Windows/SaaS/MDM/Network. • Familiarity with core business applications such as Jira, Confluence, and Slack • Familiarity with developer tools such as GitHub, GitLab, and Jenkins • Familiarity with Apple developer and certificate management • Should have excellent interpersonal and communication skills and the ability to deal with users at all organizational levels. • Should have a good attitude/communication, and end-user handling /coordination Skills. • Ability to meet deadlines and work well under pressure. • Ability to logically prioritize tasks and schedule work accordingly. • Strong motivation to learn new technologies. • Clear all the assessments as per the schedule. About Scopely Scopely is a leading video game and global interactive entertainment company, home to many of the world’s most beloved and enduring experiences, including two of the most successful mobile games of all-time “MONOPOLY GO!” and “Pokémon GO,” along with “Stumble Guys,” “Star Trek™ Fleet Command,” “MARVEL Strike Force,” “WWE Champions,” the Scrabble® franchise, “Yahtzee® With Buddies,” and many others. Across mobile, web, PC, and console, Scopely creates, develops, publishes, and live-operates one of the most diversified and award-winning portfolios in the games industry — bringing hundreds of millions of players together through a shared love of play. Founded in 2011, Scopely is powered by its exceptional team — including thousands of world-class gamemakers around the globe, a distinctive tenet-driven culture, and its proprietary technology platform, Playgami. Together, these strengths have fueled Scopely’s position as the #1 mobile games company in the U.S. and #2 globally, generating more than $10 billion in lifetime revenue. Whether building global sensations like “MONOPOLY GO!” from the ground up, or expanding through strategic acquisitions, including the FoxNext, GSN, and Niantic games businesses — Scopely consistently delivers experiences players love today and return to for years to come. Recognized multiple times as one of the "100 Most Influential Companies in the World" by TIME magazine and one of Fast Company's "World's Most Innovative Companies" and “Best Workplaces for Innovators,” Scopely believes that video games can be a force for good — creating meaningful connections, vibrant communities, and making life better through play. Scopely has global operations and partners across four continents in more than a dozen countries worldwide. For more information, visit: [Upgrade to PRO to see link] Notice to Candidates: Scopely will never request payment or financial information during the application or hiring process. Please apply only through our official website and verify that all Talent Partner communications come from an email address ending in @scopely.com. Should you have any questions or encounter any fraudulent requests/emails/websites, please immediately contact [Upgrade to PRO to see contact]. Our job applicant privacy policies are available here: California Privacy Notice and EEA/UK Privacy Notice. Employment at Scopely is based solely on a person's merit and qualifications. Scopely does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), or any other basis protected by law. We also consider qualified applicants with arrest or conviction records, consistent with applicable federal, state and local law.