Contract Sales Operations Executive at shopback-2

Our Journey The ShopBack Group is Asia-Pacific’s leading shopping, rewards, and payments platform, serving over 60 million shoppers across 13 markets. In 2025, the Group continued its global growth with its expansion into North America. Driven by the vision to make every day more rewarding, ShopBack is dedicated to saving members money and time, and delivering delight every day. The platform also enables merchants and brands to engage with their members in a cost-effective manner. Founded in 2014, ShopBack now powers over US$5.5 billion in annual sales for over 20,000 online and in-store partners, and has rewarded shoppers with more than US$800 million (over S$1 billion) in Cashback to date. Through its innovative offerings, ShopBack continues to create value for both members and merchants. Notably, its payment solution, ShopBack Pay, offers members a convenient and rewarding payment option at checkout. Your Adventure Ahead • Support the sales team at the day-to-day level, including managing and inputting the high-volume sales contract submission process and assisting with tool usage to achieve scalability • Audit deals and contracts for accuracy, resolving any omissions or discrepancies by working with Sales and requirements set forth by compliance • Maintain a clear channel of communication among Sales, Operations and other teams to ensure a seamless experience for new clients as they onboard • Help create and maintain sales ops-related documentation such as processes and tools used for reference and training • Contribute to sales support materials like FAQs so the team can efficiently and effectively find necessary information • Collaborate with stakeholders across teams, operations teams, customer service, center of excellence to ensure seamless communication and projects. • Suggest ways to create efficiencies and improvements to sales processes • To investigate and address inquiries from merchants, sales teams, and customers that have been escalated, ensuring timely responses. Essentials to Succeed • 1-3 years experience in an Operations role. • Self-starter, motivated and have a passion for working in a fast-paced e-commerce industry. • Extremely detail oriented • Strong skills and proficiency of Microsoft and Google Suites (Word, Excel, Power Point) • Process oriented mindset and passionate about optimisation and automation. Ability to interface & communicate with stakeholders and Product Development teams. • Data-driven mindset, with the ability to analyze reports • Positive can-do attitude and willingness to help out on any request as needed. • Proficiency in tools such as Salesforce, SQL, Python, and Zapier is a plus. • Demonstrated use of Generative AI tools (e.g. ChatGPT, Cursor) to develop new or improve workflows, enhance productivity, and drive efficiency at scale. ShopBackers' DNA Grit - We tackle all challenges head-on, working together to solve problems and achieve success. Hunger - We value hard work, and having relentless drive. Speed - We move fast and have a bias for action, all to deliver maximum impact. Impact - We focus on results, always aiming for the best possible outcomes and timelines. Growth - We embrace a growth mindset, constantly striving to learn, improve, and excel in our roles.   Exclusively for ShopBackers Career progression paths and opportunities to take on greater challenges that help you realise your ambitions. Be part of a winning team on a journey to global scale. Competitive compensation based on your performance. Candid, open, and collaborative culture where feedback is valued, for everyone to grow and improve every day. ShopBack is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sexual orientation, national origin, age, disability, genetic information, veteran status, or any other protected status under applicable laws. Join our team and help us make a difference!