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ManagerFull-timeRustReactAI
Salary Range
$81,600 - $110,400 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for a Senior Customer Success Manager to join our team at Scribe. This role focuses on managing relationships with our largest and most strategic Enterprise customers, driving adoption and expansion of Scribe's solutions.
Key Responsibilities
- →Own a portfolio of Scribe’s largest Enterprise and Strategic customers (10K+ employees) across diverse industries and geographies
- →Drive adoption and expansion by identifying new use cases, teams, and business units that can benefit from Scribe
- →Onboard and enable new customers by designing tailored rollout and training programs
- →Serve as a strategic advisor to executive sponsors and program leads
- →Lead QBRs and EBRs that communicate business outcomes and adoption metrics
- →Collaborate cross-functionally with Product, Support, and Marketing team members
- →Manage complex renewals and upsells with precision
- →Partner with Expansion Account Executives to define and execute account growth strategies
- →Spearhead customer-led initiatives that scale Scribe’s impact
Requirements
- ✓6+ years of Customer Success Experience (Enterprise) in related SaaS
- ✓Passion for helping large organizations transform how work gets documented and shared
- ✓Experience managing the full Enterprise customer lifecycle
- ✓Comfortable diving into technical SaaS workflows and leading C-suite business discussions
- ✓Data-driven approach using insights to identify opportunities
- ✓Consultative and strategic mindset with empathy for customers
- ✓Experience with Fortune 500 or global enterprise accounts preferred
- ✓Ownership of expansion and renewal metrics (NRR, GRR) preferred
- ✓Experience with a PLG sales motion preferred
- ✓Prior consulting or change management experience with large transformation projects preferred
