Business Intelligence Analyst at Second Nature

Today, we live in a world where everything has become convenient. Now you can get a ride anywhere, buy anything, answer any question with just a couple clicks on your phone. Convenience isn’t a luxury, it’s an expectation. So why not renting? It’s still a chore to get utilities set up, buy renters insurance, get air filters changed, handle pest control, and more. That’s why we’ve built the world’s first Resident Experience Platform that makes resident onboarding, resident services, and ancillary revenue effortless for property managers. We’re passionate about turning friction into triple win experiences for residents, property managers, and investors. That way renting can be easy and rewarding for everyone. And now you can join us. Apply today to join 260+ passionate, creative people who strive to make a difference each day so residents, property managers, and investors all win; creating the ultimate Triple Win! 🔥🔥🔥 📝 About the Role We’re looking for a Business Intelligence Analyst to help transform growing volumes of product, revenue, and operational data into clear, trusted insights for the business. This role will partner closely with the VP of Business Intelligence and work across Revenue, Marketing, Finance, Product, and Customer Success. This is a hands-on role for someone who enjoys building reliable datasets, answering real business questions, and improving how teams use data day to day. You’ll spend time both responding to requests and helping us move toward more proactive, forward-looking insights. ⭐ What You’ll Do - Build and maintain core reporting datasets in BigQuery - Write clear, efficient SQL to support dashboards, analyses, and ad-hoc requests - Partner with stakeholders to understand questions, define metrics, and deliver answers that are easy to act on - Support revenue and marketing analytics, including funnel performance, activations, retention, and churn - Help standardize definitions and metrics so teams are working from the same numbers - Contribute to dashboards and reporting in tools like Looker or Google Sheets - Assist with data validation, QA, and troubleshooting when numbers don’t line up - Document logic, assumptions, and data sources so analyses are repeatable and trusted - Support ongoing improvements to our data models and pipelines as the Business Intelligence function matures What success looks like - Stakeholders trust your numbers and come back to you with follow-up questions - Dashboards and reports are accurate, understandable, and maintained over time - You can take a loosely defined question and turn it into a clear analysis with minimal direction with guidance from the VP of Business Intelligence - You reduce repeat questions by building reusable views, metrics, or dashboards - You help the Business Intelligence team spend less time fixing data and more time generating insight About you - 2-4 years of experience in business intelligence, analytics, or a related role - Strong SQL skills and comfort working directly in a data warehouse - Experience working with cloud data platforms such as BigQuery or Snowflake - Familiarity with Business Intelligence tools like Looker, Tableau, or similar - Comfort working with messy or evolving data and asking the right clarifying questions - Ability to explain analysis clearly to non-technical partners - Strong attention to detail and a healthy skepticism of numbers that don’t make sense - Experience supporting SaaS, proptech, fintech, or marketplace businesses - Exposure to systems like NetSuite and SalesForce - Exposure to data pipelines or ELT tools - Some experience with Python for analysis or automation - Prior work supporting revenue, marketing, or customer success teams We get it. Requirements can sometimes hold people back from applying to a job, but don’t let that be the case here. If you believe you have the skills it takes to elevate this role, team, and company, we encourage you to apply for this role. Why this role matters Second Nature is investing in data as a strategic asset. This role is an opportunity to help shape how analytics is done across the company, work closely with leadership, and grow alongside a maturing Business Intelligence function. You’ll have ownership, visibility, and the opportunity to influence how decisions get made. Key Outcomes for the First 90 Days First 30 days - Complete onboarding across data tools (BigQuery, Looker, Google Sheets) and successfully run existing core queries without errors - Demonstrate understanding of key business metrics by accurately explaining at least 5 commonly used KPIs (e.g., CARR, Active Units, activation, churn) - Fulfill at least 2 ad-hoc data requests with correct results and documented logic - Validate at least 2 existing dashboards or reports by reconciling outputs to source data 60 days - Independently own 1–2 recurring reports or dashboards, including basic QA and ongoing updates - Write SQL that passes review for production use - Partner with one functional team (e.g., Finance, Revenue, Marketing, or Customer Success) to deliver an analysis from question to final output - Identify and document at least 3 data quality issues, metric inconsistencies, or opportunities for clarification 90 days - Support stakeholders with minimal day-to-day guidance on common reporting needs - Deliver at least one insight that leads to a concrete action (e.g., follow-up with a client segment, adjustment to a campaign or metric, change in reporting focus) - Improve or simplify one existing report, dataset, or query in a way that reduces manual effort or repeat questions - Contribute to written documentation for at least 5 core metrics, tables, or recurring reports AI Innovation We’re thrilled about the transformative potential of AI innovation and its ability to drive progress at Second Nature. As we continue to explore and integrate AI into our workflows, we’re eager to learn how you’ve embraced and implemented AI in your professional journey. In the interview process, we look forward to hearing about your experiences and exploring how we can collectively leverage AI technology to accelerate our growth. Remote Work Statement This is a remote-first, work-from-home position. At Second Nature, we see remote work as a core part of our company's identity and success. We're dedicated to building a remote culture that promotes collaboration and strong connections. To join our team and succeed in this remote environment, you will be expected to: - Be present and engaged during your scheduled working hours. Your specific work schedule will be based on your role and team, but you must be able to join an all-hands company meeting on Mondays at 10.30 a.m. EST and be available for any other early morning meetings appropriate for the role. - Work from a quiet, professional, and distraction-free space. - Have a dependable high-speed internet connection that supports video calls, as we operate with cameras on by default. - Attend our bi-annual company-wide in-person meetings, with all business travel costs reimbursed according to company policy. 💟 Our Core Values - Pirate Ship, Not A Cruise Ship: We are innovators who move quickly and decisively. - Extreme Ownership: We own our results and act with integrity. - Grow the Pie: We deliver real outcomes for customers and stakeholders. - Massive Growth Takes Massive Growth: We seek out challenges and learn from them. - Purple Heart: We normalize the rebound and value resilience. - Be a Moment-Maker: We always look for ways to do the most we can. Why Second Nature? 🩺 Health First: Medical, Dental, Vision, Life Insurance, & 401K Plan 📍Location: Work remotely from anywhere in the US 📆 Flexibility: Open PTO and sick days 🤩 The Product: Beyond the 7 awards and 5-star reviews, our customers love what they can do with a fully managed RBP; and residents have a better experience. 🤗 Diverse, Inclusive Culture: We embrace employees from all backgrounds with openness and respect 💻 Training: A supportive team to help you grow your career and unlock your full potential 🚀 Growth: The opportunity to get in on the ground floor of a fast-growing startup that’s designing and developing an exciting category Second Nature is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. We take action to ensure equal employment opportunities for all candidates and employees and to provide employees with a workplace free of discrimination and harassment. Our hiring decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, family or parental status, or any other status protected by federal and/or state law. #liremote