Technical Implementation Manager at Second Nature

At Second Nature, our people are our greatest differentiator. To build an industry-changing business, we don’t just need talent; we need an environment where high standards, continuous improvement, and customer obsession are the default. Excellence is not a destination — it is how we show up every day. In twenty years time, we want every single employee to look back to their time at Second Nature and say: This is where I did my very best work. Where I grew the most. Where I pushed myself beyond what was comfortable. ✨ 💟 ABOUT US Today, we live in a world where everything has become convenient. Now you can get a ride anywhere, buy anything, answer any question with just a couple clicks on your phone. Convenience isn’t a luxury, it’s an expectation. So why not renting? It’s still a chore to get utilities set up, buy renters insurance, get air filters changed, handle pest control, and more. That’s why we’ve built the world’s first Resident Experience Platform that makes resident onboarding, resident services, and ancillary revenue effortless for property managers. We’re passionate about turning friction into triple win experiences for residents, property managers, and investors. That way renting can be easy and rewarding for everyone. And now you can join us. Apply today to join 275+ passionate, creative people who strive to make a difference each day so residents, property managers, and investors all win; creating the ultimate Triple Win! 🔥🔥🔥 📝 ABOUT THE ROLE As a Technical Implementation Manager, you’ll own the design, setup, and technical execution of client implementations, while also acting as a strategic liaison between Sales, Implementation, Customer Success, Support, and Product & Tech. You’ll conduct discovery, propose solutions, configure systems, deliver technical training, and ensure the final implementation aligns with both client goals and internal architecture. In short: you’ll be part solutions expert, part technical configurator, part implementation lead. 📌 WHAT YOU'LL DO - Lead discovery sessions and stakeholder interviews to surface business requirements, integration needs, pain points, and success criteria. - Deliver product demos tailored to client use cases. Translate technical features into business value for non-technical stakeholders. - Design technically feasible, scalable solutions built on our product capabilities and integrations. Architect system setups, data flows, custom mapping, and API integrations - Act as the technical point of contact across the Sales → Implementation → CS handoff - Validate feasibility, scope integration, identify gaps early, and guide technical expectations. - Produce clear, detailed technical proposals, system design docs, integration blueprints, and handoff documentation to support both client and internal teams. - Perform system validation, verification, and QA before go-live. - Train internal (IMs, CS, Support) and client teams on system usage, integration flows, and configuration capabilities. - Build training materials, playbooks, and best practices. - Partner with Sales, Product, Engineering, Customer Success, and Support to align on deliverables and technical constraints. Serve as escalation lead for technical issues during implementation. - After go-live, monitor system performance, identify technical issues or optimization opportunities, and lead remediation or iteration efforts. 📝 ABOUT YOU - 2+ years of experience in a technical or solutions consulting role (e.g., Solutions Engineer, Integration Specialist, Technical Implementation) - Strong hands-on experience with system configurations, APIs, data mapping, integration flows, and backend logic - Adept at discovery and translating business requirements into technical design - Comfortable presenting and explaining technical concepts to both technical and non-technical audiences - Experience in creating proposals, technical documentation, training materials, and design blueprints - Capability to balance multiple clients/projects, prioritize technical tasks, and meet deadlines - Excellent communication and stakeholder management skills - Proactive problem solver who thrives in ambiguity and evolving environments - Collaborator at heart - willing to partner across Product, Engineering, Sales, Customer Success, Support and Operations - Passionate about customer success, and committed to delivering solutions that scale 💥 BONUS EXPERIENCE - Hands-on experience in PropTech or real estate transactions. - Familiarity integrating AI into onboarding/process workflows. 💟 WHY SECOND NATURE? 🩺 Health First: Medical, Dental, Vision, Life Insurance, & 401K Plan 📍Location: Work remotely from anywhere in the US 📆 Flexibility: Open PTO and sick days 🤩 The Product: Beyond the awards and 5-star reviews, our clients and customers love what they can do with a fully managed RBP 🤗 Diverse, Inclusive Culture: We embrace employees from all backgrounds with openness and respect 💻 Training: A supportive team to help you grow your career and unlock your full potential 🚀 Growth: The opportunity to get in on the ground floor of a fast-growing startup that’s designing and developing an exciting category We get it. Requirements can sometimes hold people back from applying to a job, but don’t let that be the case here. If you believe you have the skills it takes to elevate this role, team, and company, we encourage you to apply for this role. Second Nature is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. We take action to ensure equal employment opportunities for all candidates and employees and to provide employees with a workplace free of discrimination and harassment. Our hiring decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, family or parental status, or any other status protected by federal and/or state law. #liremote