Senior Product Manager - Loyalty at SEEK

About the role  The Senior Product Manager - Loyalty will define and deliver the non-job-ad value and loyalty experiences that deepen relationships with hirers and grow sustainable revenue across APAC. You will own the end-to-end product strategy and roadmap with particular focus on unmanaged hirer accounts, budget offers, promo codes, budgets, and future rewards or incentive constructs that increase net revenue per account. This role will require you to take a whole-of-marketplace view, considering both hirer and candidate needs. You will be the product voice for commercial partners, helping transform the business model for managed hirers, challenging the status quo on how we structure contracts, budgets, and non-ad value to increase customer lifetime value while staying true to SEEK's marketplace purpose. Reporting to the Principal Product Manager for Loyalty, Insights and Upgrades, you will work closely with Product, Design, Engineering teams, Hirer Insights, analytics partners, Commercial Excellence, Sales, GTM, and Pricing partners across APAC. Success means evolving how we use non-job-ad value, budgets, contracts and incentives to activate, retain and grow hirers while demonstrating and reinforcing the value and ROI of SEEK.   Key Responsibilities  • Own clear product vision and strategy for Loyalty with longer-term roadmap for non-job-ad value capabilities that grow customer lifetime value. • Deeply understand different hirer segments by contract value, industry, job mix and maturity to support their needs effectively. • Lead structured customer discovery with UX partners and validate opportunities using test-and-learn approaches appropriate to ambiguity levels. • Develop clear execution plans partnering with engineering, design and analytics to deliver new capabilities and enhancements across Loyalty products. • Own key outcomes and metrics such as hirer retention, committed usage, paid ad share and yield with robust monitoring rituals. • Actively manage and engage stakeholders across Product, Engineering, Design, Commercial, Strategy, Finance, Sales and Operations for alignment. • Communicate product vision, roadmap, decisions and performance to senior stakeholders, influencing beyond direct reporting lines. • Operate as senior member of Product Management community, providing coaching and mentoring to Product Managers and Associate Product Managers.