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Mid LevelFull-time
Salary Range
$22,950 - $31,050 /year
This salary is estimated based on similar roles. The actual salary may vary.
Nous recherchons un Technicien support N1 H/F, en CDI, pour notre filiale Septeo Notaires.
Ce que nous pouvons accomplir ensemble :
En tant que premier point de contact pour nos clients, vous jouerez un rôle crucial en fournissant un support technique exceptionnel et en assurant la satisfaction des clients.
Votre quotidien :
• Répondre aux demandes des clients et fournir une assistance technique par téléphone, e-mail et chat.
• Diagnostiquer et résoudre efficacement les problèmes liés au matériel, aux logiciels et au réseau.
• Gérer et suivre les demandes des clients à l'aide de notre système de ticketing
• Si nécessaire, transmettez les problèmes complexes aux équipes d'assistance de niveau supérieur.
• Tenir des registres détaillés et précis de toutes les interactions avec les clients et de toutes les résolutions.
• Collaborer avec les membres de l'équipe pour partager les connaissances et améliorer les processus d'assistance.
• Se tenir au courant des dernières technologies et procédures d'assistance
• Participer aux réunions d'équipe et aux sessions de formation afin d'améliorer les compétences et les connaissances.
• Gérer la file d'attente de l'assistance afin de garantir une résolution rapide de tous les tickets.
• Fournir des instructions claires et concises pour guider les utilisateurs dans les processus techniques.
• Contribuer au développement et à la maintenance de la base de connaissances.
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About Septeo
Septeo is a leading provider of digital solutions for tax, accounting, and compliance management, operating at the intersection of technology and financial services. Headquartered in France, the company has established itself as a trusted partner for businesses seeking to streamline their regulatory and financial processes. With a focus on innovation, Septeo leverages cutting-edge technology to help organizations navigate the complexities of modern taxation and compliance requirements, serving clients across various industries. Founded with the vision of simplifying financial operations, Septeo has grown into a prominent player in the European market, offering scalable solutions tailored to the needs of businesses of all sizes. The company’s main products and services include integrated software platforms for tax calculation, accounting automation, and regulatory compliance. Key features of these solutions include real-time data processing, customizable workflows, and seamless integration with existing business systems. Septeo’s offerings are designed to reduce manual errors, enhance efficiency, and ensure adherence to evolving tax laws and regulations. The platform primarily targets accountants, financial professionals, and enterprise clients who require robust, reliable tools to manage their fiscal obligations. By combining user-friendly interfaces with advanced functionalities, Septeo empowers its users to focus on strategic decision-making rather than administrative tasks. Notably, Septeo has positioned itself as a pioneer in the digital transformation of tax and accounting services, with a strong commitment to data security and regulatory accuracy. The company’s solutions have been adopted by thousands of businesses, reinforcing its reputation as a dependable and forward-thinking partner in the financial technology sector.
