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Mid LevelFull-timeGit
Salary Range
$36,720 - $49,680 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for a Customer Success Manager to act as an advocate for our customers. This role involves overseeing a portfolio of customers to help them achieve business outcomes and foster greater adoption of ServiceNow products.
Key Responsibilities
- →Oversee customer outcomes engagement for customers in your portfolio
- →Ensure customers are technically healthy and on the most recent version of our product
- →Identify criteria for assisting customers using Artificial Intelligence in the Impact Digital Experience
- →Promote ServiceNow customer success stories and processes
- →Ensure customers obtain maximum value from their ServiceNow investment
- →Work with ServiceNow teams to improve product adoption
- →Resolve escalated client issues quickly using company resources
Free to sign up. Takes 30 seconds.
About ServiceNow
ServiceNow is a leading enterprise cloud computing company that provides a digital workspace platform to streamline business operations and IT services. Headquartered in Santa Clara, California, the company was founded in 2004 and has since become a pivotal player in the enterprise service management (ESM) and workflow automation industry. ServiceNow’s platform is designed to help organizations digitize and automate workflows across various departments, including IT, HR, customer service, and security, enabling businesses to operate more efficiently and effectively in today’s fast-paced digital landscape. The company’s core offerings include a suite of cloud-based applications that automate and manage workflows, such as IT service management (ITSM), HR service delivery, customer service management, and security operations. Key features of the ServiceNow platform include its low-code/no-code development capabilities, integration with third-party systems, and AI-driven automation tools that enhance productivity and decision-making. The platform is tailored for large enterprises and government agencies seeking to modernize their operations, improve employee and customer experiences, and reduce manual processes through digital transformation. ServiceNow’s solutions are particularly valued by organizations looking to centralize their workflows and create a seamless, unified digital experience across their enterprise.
