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Mid LevelFull-time
Salary Range
$110,500 - $149,500 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
The Implementation Manager is responsible for overseeing the successful delivery of the Moveworks platform to customers, ensuring projects are completed on time and within budget. This role involves leading project teams, managing governance, and mitigating risks to achieve stakeholder support and desired outcomes.
Key Responsibilities
- →Lead customers through the initial implementation of Moveworks and new product offerings, often in collaboration with a services partner.
- →Manage engagement governance, timeline, scope, risk, change management, resourcing, and reporting.
- →Help customers identify, map, build, and launch agentic workflows that drive business value.
- →Provide change management best practices to ensure successful adoption and organizational readiness.
- →Work with Sales, partners, and customers to understand the customer and the engagement, including challenges, issues, and value being delivered.
- →Understand customer goals and align deliverables accordingly.
- →Be the single point of contact to encourage collaboration and customer agreement on proposed solutions.
- →Mentor team members and partners to achieve engagement deliverables and promote the customer's desired results.
- →Identify gaps between actuals and plan of record, proposing solutions and driving resolutions.
- →Partner with the Product organization as a champion for customers, sharing insights from the field in product design and development cycles.
- →Partner with Customer Success Managers to ensure a seamless transition to post-launch engagement and support.
Requirements
- ✓Experience in managing project implementations and leading project teams.
- ✓Strong understanding of governance, risk management, and change management.
- ✓Ability to collaborate with stakeholders, including customers, partners, and internal teams.
- ✓Experience in mentoring team members and partners.
- ✓Strong communication and problem-solving skills.
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About ServiceNow
ServiceNow is a leading enterprise cloud computing company that provides a digital workspace platform to streamline business operations and IT services. Headquartered in Santa Clara, California, the company was founded in 2004 and has since become a pivotal player in the enterprise service management (ESM) and workflow automation industry. ServiceNow’s platform is designed to help organizations digitize and automate workflows across various departments, including IT, HR, customer service, and security, enabling businesses to operate more efficiently and effectively in today’s fast-paced digital landscape. The company’s core offerings include a suite of cloud-based applications that automate and manage workflows, such as IT service management (ITSM), HR service delivery, customer service management, and security operations. Key features of the ServiceNow platform include its low-code/no-code development capabilities, integration with third-party systems, and AI-driven automation tools that enhance productivity and decision-making. The platform is tailored for large enterprises and government agencies seeking to modernize their operations, improve employee and customer experiences, and reduce manual processes through digital transformation. ServiceNow’s solutions are particularly valued by organizations looking to centralize their workflows and create a seamless, unified digital experience across their enterprise.
