Planning Operations Analyst at ServiceNow

Join ServiceNow's APAC GTM Planning team as a Planning Operations Analyst, where you'll sit at the intersection of data, strategy, and execution. You'll partner cross-functionally with Sales, Finance, Marketing, HR, and global Operations to equip sales leadership with the analytical insight they need to make confident, high-impact decisions. This role suits someone who is rigorous with data, thrives in a fast-moving planning environment, and brings a problem-solving mindset to complex, ambiguous challenges. Some schedule flexibility is required to support collaboration across APAC time zones, particularly during ramp-up periods. What You'll Do • Support the annual APAC sales planning cycle — ensuring regional models are delivered ahead of fiscal year start and quota allocations are completed within agreed timelines • Maintain accurate quota distribution across segments and territories, supporting a healthy attainment curve across the seller population • Align regional planning outputs with corporate revenue targets throughout the planning cycle • Finalize territory assignments at fiscal year start and manage mid-year adjustments within defined SLAs • Support new hire onboarding and offboarding, including territory access provisioning and Territory & Quota assignments • Partner with the Commissions team to resolve sales compensation queries accurately and efficiently • Deliver reporting on headcount, new hire ramp progress, hiring gaps, and regional coverage risks • Maintain clear documentation of planning assumptions, territory frameworks, and quota methodologies — reviewed biannually • Apply AI tools to automate recurring planning tasks, reduce manual effort, and improve cycle accuracy