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Mid LevelFull-time
Salary Range
$14,280 - $19,320 /year
This salary is estimated based on similar roles. The actual salary may vary.
Key Responsibilities
- →Oversee engagement and outcomes for customers in your portfolio
- →Assign activities to team members to achieve outcomes
- →Ensure customers are technically healthy and on the most recent version of our product
- →Guide development of new Success Plays
- →Work with customers to create new use cases and success stories
- →Ensure customers obtain maximum value from their ServiceNow investment
- →Guide other ServiceNow teams to address customer issues
- →Identify and own new projects
- →Reduce number of escalated customers
- →Guide best practice development and mentor junior team members
- →Help with recruiting
Requirements
- ✓Experience with ServiceNow products
- ✓Strong understanding of customer success principles
- ✓Ability to guide development of new Success Plays
- ✓Experience working with customer portfolios
- ✓Ability to mentor junior team members
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About ServiceNow
ServiceNow is a leading enterprise cloud computing company that provides a digital workspace platform to streamline business operations and IT services. Headquartered in Santa Clara, California, the company was founded in 2004 and has since become a pivotal player in the enterprise service management (ESM) and workflow automation industry. ServiceNow’s platform is designed to help organizations digitize and automate workflows across various departments, including IT, HR, customer service, and security, enabling businesses to operate more efficiently and effectively in today’s fast-paced digital landscape. The company’s core offerings include a suite of cloud-based applications that automate and manage workflows, such as IT service management (ITSM), HR service delivery, customer service management, and security operations. Key features of the ServiceNow platform include its low-code/no-code development capabilities, integration with third-party systems, and AI-driven automation tools that enhance productivity and decision-making. The platform is tailored for large enterprises and government agencies seeking to modernize their operations, improve employee and customer experiences, and reduce manual processes through digital transformation. ServiceNow’s solutions are particularly valued by organizations looking to centralize their workflows and create a seamless, unified digital experience across their enterprise.
