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SeniorFull-time
Salary Range
$45,084 - $60,996 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
The ServiceNow Technical Consultant is responsible for configuring the ServiceNow Platform based on leading practices to provide solutions that achieve customer outcomes. This role serves as the functional and technical expert in customer engagements.
Key Responsibilities
- →Apply ServiceNow knowledge specific to IRM & SecOps domain expertise to provide technical and functional guidance to workflows
- →Participate in and lead workshops with customers to assess processes and establish future-state processes
- →Design and deliver ServiceNow Technology solutions with a technical architecture designed for long-term success
- →Draft user stories and train customers on creating user stories, acceptance criteria, testing strategy, and knowledge transfer
- →Provide oversight and unit testing of code developed by partners or customers
- →Advise customers on leveraging ServiceNow Platform capabilities to improve business processes
- →Guide customers in completing required documentation such as business requirement workbooks
- →Provide feedback to product development to improve products based on customer experiences
- →Act as a technical lead on engagements
- →Develop solutions specific to user requirements gathered in workshops
- →Coordinate activities with other developers to ensure integrations and platform functionality support the overall project
Requirements
- ✓Expertise in ServiceNow Platform configuration and customization
- ✓Strong knowledge of IRM & SecOps domain
- ✓Experience leading workshops and engaging with customers
- ✓Ability to design technical architectures following ServiceNow standards
- ✓Experience with user story creation and testing strategies
- ✓Strong documentation skills
- ✓Technical leadership abilities
- ✓Experience coordinating with development teams
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About ServiceNow
ServiceNow is a leading enterprise cloud computing company that provides a digital workspace platform to streamline business operations and IT services. Headquartered in Santa Clara, California, the company was founded in 2004 and has since become a pivotal player in the enterprise service management (ESM) and workflow automation industry. ServiceNow’s platform is designed to help organizations digitize and automate workflows across various departments, including IT, HR, customer service, and security, enabling businesses to operate more efficiently and effectively in today’s fast-paced digital landscape. The company’s core offerings include a suite of cloud-based applications that automate and manage workflows, such as IT service management (ITSM), HR service delivery, customer service management, and security operations. Key features of the ServiceNow platform include its low-code/no-code development capabilities, integration with third-party systems, and AI-driven automation tools that enhance productivity and decision-making. The platform is tailored for large enterprises and government agencies seeking to modernize their operations, improve employee and customer experiences, and reduce manual processes through digital transformation. ServiceNow’s solutions are particularly valued by organizations looking to centralize their workflows and create a seamless, unified digital experience across their enterprise.
