Loading...
Mid LevelFull-time
Salary Range
$72,250 - $97,750 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for a Contract Renewal Specialist to manage customer renewals and maximize contract value. This role focuses on building strong customer relationships while ensuring ServiceNow contracts are renewed successfully.
Key Responsibilities
- →Negotiate all facets of renewal contracts
- →Develop win/win negotiation strategies that maximize contract value
- →Identify customer needs and demonstrate account management capabilities
- →Maintain understanding of ServiceNow licensing models
- →Monitor customer health metrics to identify risks
- →Provide regular updates on renewal status to management
- →Engage customers in conversations around renewal readiness
- →Connect with customers on multi-year contracts
- →Present renewal proposals and options to customers
Requirements
- ✓Experience with contract negotiation
- ✓Strong understanding of ServiceNow licensing
- ✓Ability to identify customer needs
- ✓Experience with account management
- ✓Ability to monitor customer health metrics
- ✓Experience working with Legal and Sales Operations
- ✓Ability to partner with Customer Success organization
