Senior Advisory Presales Solution Consultant, Technology Workflows at ServiceNow

About the Role

We are seeking an Autonomous IT Solution Consultant to join our pre-sales organization. This role focuses on building credibility and trust with technical leaders by developing innovative solutions using ServiceNow’s Autonomous IT and AI-powered Technology Workflows.

Key Responsibilities

• →Engage with customer executives to identify pain points and opportunities for Autonomous IT and AI-driven value, translating these into solutions leveraging ServiceNow’s Technology Workflow and Autonomous IT capabilities.
• →Collaborate with key customers, colleagues, and partners to demonstrate and prove the power of Autonomous IT on the Now Platform.
• →Lead engagements to showcase and prove how ServiceNow’s Autonomous IT meets the needs of strategic customers, including IT Transformation, Digital Products/Services, Platform as a Service, Enterprise Service Management, and industry-specific solutions.
• →Articulate and demonstrate how ServiceNow’s AI and Autonomous IT capabilities enable organizations to proactively resolve issues, optimize resources, and deliver seamless experiences—integrating into current and future technology landscapes.
• →Communicate and demonstrate the details of ServiceNow’s platform architecture, including AI, machine learning, and automation features, at various levels of technical depth.
• →Apply architecture development methods, modeling approaches, and integration patterns to support Autonomous IT and AI-driven workflows.
• →Build and maintain relationships with stakeholders at multiple levels throughout the customer journey.
• →Lead and enhance standards for execution across the Autonomous IT Solution Consulting community.