Senior Sales Manager - Commercial UK&I at ServiceNow

ServiceNow's Commercial team is scaling fast, and we need a leader who can match that pace. As Senior Manager for Commercial Sales, you'll own the UK&I Commercial Growth business - leading a team of experienced Account Executives who drive net new logo acquisition and expansion across companies with up to 5,000 employees. This isn't a back-seat role. You'll coach deals, shape GTM strategy, build partner relationships across UK&I, and work hand-in-hand with Customer Success to drive adoption and accelerate growth. You'll also help define what great looks like for the next generation of ServiceNow sellers. Team Leadership & Talent Development • Recruit, coach, and inspire a team of Commercial Account Executives focused on the commercial segment up to 5,000 employees across UK&I • Take full P&L ownership of the UK&I Commercial Growth business • Build a performance culture grounded in learning, accountability, and customer impact • Design and run enablement programmes that accelerate ramp, sharpen execution, and create a clear path for seller progression • Lead weekly 1:1s, pipeline reviews, and live call coaching to reinforce value-based selling at every stageRevenue Execution & Customer Growth • Drive new business, renewal, and expansion targets - owning the number, not just tracking it • Lead account planning and territory strategy to maximise whitespace coverage and minimise churn • Step in on high-stakes renewals, negotiations, and customer conversations to protect and grow ARR • Embed data-driven and AI-powered tools into the team's daily workflow for sharper forecasting and smarter prioritisationPartner & GTM Strategy • Develop strategic partner relationships and co-create an UK&I GTM plan to serve the new business needs of the Commercial customer base • Align with regional leadership to shape and evolve the Commercial strategy for the sub-5,000 employee segmentOperational Excellence • Maintain CRM rigour and process discipline to ensure forecast accuracy and clean pipeline visibility • Partner with Operations, Customer Success, and Marketing to build a cohesive, integrated go-to-market for the commercial segment • Use performance analytics to surface trends early and drive continuous improvement across sales and renewal motions • Partner with Customer Success to ensure customers realise platform value and are set up for long-term retention • Collaborate with Finance and Legal on renewal terms and commercial structures that balance customer satisfaction with revenue consistency