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Mid LevelFull-timeJavaScriptJavaAI
Salary Range
$24,480 - $33,120 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
The Expert Services team at ServiceNow works with customers to help them achieve their business outcomes by providing prescriptive guidance. As part of the team, you will work with customers to drive consumption, adoption, and customer satisfaction, ultimately helping customers grow their business on the ServiceNow platform.
Key Responsibilities
- →Educate others about the ServiceNow platform by creating white papers and other materials
- →Be the technical expert on the ServiceNow platform, advising customers on leveraging configurations vs. customizations
- →Support engagement efforts for Customer Service-specific process definition, re-engineering, improvement, and gap analysis
- →Advise customers on leveraging the ServiceNow platform to transform their current processes
- →Lead customer design workshops focused on ServiceNow Platform and Customer and Industry Workflow Solution technology
- →Guide customers through ServiceNow capabilities during different parts of the engagement
- →Draft and review user stories, acceptance criteria, testing strategy, and knowledge transfer
- →Provide ad-hoc oversight and training for the customer’s future system administrators
- →Perform as a technical development lead, responsible for the development process for partner resources
- →Work with other team members to provide a great experience for customers
- →Perform hands-on development on the ServiceNow platform using technologies like Flow Designer, REST, JavaScript, HTML, CSS, SSO, Mid-servers, and more
- →Implement the latest ServiceNow AI offerings like Virtual Agent, NLU, AI Search, Issue Auto Resolution, Task Intelligence, Document Intelligence, Generative AI
- →Prepare all customer-facing deliverables focused on technology
- →Juggle multiple and complex projects/initiatives
- →Lead continuous improvement practices for delivery/engagement materials
- →Support specific sales activities when required
- →Provide training and mentoring to other team members and partner ecosystem
- →Collaborate with team members
- →Travel up to 50% annually, driven by customer needs and internal meetings
Requirements
- ✓Technical expertise in ServiceNow platform
- ✓Experience with CRM and Customer Workflows
- ✓Strong understanding of process definition, re-engineering, and improvement
- ✓Knowledge of ServiceNow AI offerings
- ✓Experience with Flow Designer, REST, JavaScript, HTML, CSS, SSO, Mid-servers
- ✓Ability to lead customer design workshops
- ✓Strong communication and collaboration skills
- ✓Willingness to travel up to 50% annually
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