Senior Technology Consultant, IT Asset Management (ITAM) Workflow Products Expert Implementation Services at ServiceNow

About the Role

The Customer Outcomes team at ServiceNow works with customers to help them achieve their business outcomes by providing prescriptive guidance. As part of this team, you will work with customers to drive consumption, adoption, and customer satisfaction, ultimately helping customers grow their business on the ServiceNow platform.

Key Responsibilities

• →Serve as the technical expert in supporting ITAM by configuring Hardware Asset Management (HAM) and Software Asset Management (SAM) capabilities using ServiceNow best practices
• →Support ITAM-specific process definition, re-engineering, improvement, and gap analysis during workshops with customer sponsors and stakeholders
• →Advise customers on leveraging the ServiceNow ITAM Solution’s standard capabilities to improve their ITAM capabilities
• →Lead customer design workshops focused on ServiceNow Platform and ITAM Solution technology
• →Guide customers in completing required documentation such as business requirement workbooks for technical aspects of the solution
• →Draft technically-focused user stories, acceptance criteria, testing strategy, and knowledge transfer
• →Provide ad-hoc oversight and training for the customer’s future system administrators
• →Lead technical aspects of project delivery and solution delivery for engagements
• →Develop required integration components (SSO, LDAP, etc.) and portal components
• →Prepare all customer-facing deliverables focused on technology
• →Manage multiple and complex projects/initiatives
• →Promote continuous improvement practices for delivery/engagement materials
• →Support specific sales activities when required
• →Provide training and mentoring to other members of the ServiceNow delivery team
• →Travel up to 50% annually, driven by customer needs and internal meetings