Sr Staff Outbound Product Manager - AI Assistant at ServiceNow

At Moveworks, we’re building the most advanced enterprise AI platform in the world — combining generative LLMs, agentic reasoning, enterprise search, and natural conversation into one cohesive product experience. As an Outbound Product Manager, you’ll play a key role in shaping the future of our AI Assistant, used by millions of employees around the world. Our mission is to win the Front Door by being a daily assistant for all employees. As a Sr. Staff Outbound Product Manager, you will be responsible for the market success of our Assistant portfolio, including EmployeeWorks: shaping the narrative, ensuring deployments are repeatable, enabling the field and partners, to drive adoption and growth. What You'll Do: • Develop deep customer and market understanding: segment needs, competitive landscape, and the real-world constraints of deploying integrations in large enterprises (security, governance, admin workflows, change management). • Help with defining and testing “GA readiness” for integrations: packaging, documentation, deployment guides, support escalation paths, and operational playbooks. • Lead adoption efforts for new capabilities and major integrations, including announcements, release notes, demo assets, and internal enablement. • Lead early access programs to gather feedback and validate new product capabilities. • Serve as a primary advocate for the Voice of the Customer (VoC) within product, engineering, and leadership teams. • Enable Sales/SE/CS/Support with talk tracks, discovery questions, ROI narratives, competitive objections, implementation checklists, and troubleshooting guides. • Define and drive adoption and success metrics for the Assistant. • Bring field insights into product planning: translate voice-of-customer and deployment learnings into prioritized requirements and crisp acceptance criteria for inbound PMs. • Manage community engagement and create content that drives interest and success.