Transition Lead / HR Operations Manager at SGS

The Transition Lead / HR Operations Manager will be responsible for leading the end-to-end migration of HR processes from local entities in Europe to the Global Business Services (GBS) / Shared Service Center (SSC) structure. Post-transition, the role shifts toward operational excellence, ensuring stabilized delivery, team management, and continuous improvement of HR services across the employee lifecycle, while actively shaping a high-performance culture within the Katowice SSC. Key Responsibilities 1. Transition & Project Management • Process Migration: Lead the "lift and shift" or transformation of HR processes (Recruitment Admin, HR Operations) from local countries to the Katowice hub. • Knowledge Transfer: Design and oversee the Knowledge Transfer (KT) phase, ensuring documentation (DTPs, SOPs) is accurate and signed off. • Risk Mitigation: Identify potential risks during the transition phase and implement contingency plans to ensure zero business disruption. • Stakeholder Management: Act as the primary point of contact for local HR Business Partners and Country Leads during the transition journey.2. Operational Excellence & Delivery • Service Level Management: Monitor and report on KPIs/SLAs to ensure the team meets or exceeds service delivery standards. • Process Optimization: Drive Continuous improvement initiatives to automate manual tasks and streamline HR workflows. • Escalation Management: Serve as the senior point of contact for complex HR operational issues and policy interpretations. • Compliance & Audit: Ensure all HR data processing complies with GDPR and local labor law requirements across various jurisdictions.3. People Leadership • Resource Planning: Build the Katowice HR team from scratch: take full ownership of the recruitment process, onboarding, and talent selection for the new hub. • Team Development: Build, lead, and mentor a team of HR Generalists and Specialists, fostering a culture of accountability and continuous learning. • Performance Management: Conduct regular 1-to-1 meetings, performance reviews, and career development planning.