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Mid LevelFull-timeGoAWSAI
About the Role
We are looking for a Field Service Technician to join the Sharpsmart team, playing a key role in installations at customer hospital locations across the Kent Region. This customer-facing position requires strong organizational skills and the ability to work in a fast-paced environment.
Key Responsibilities
- →Complete routine customer audits, including waste yard analysis and stock/accessory assessment
- →Project manage installations, snagging, and optimization of new contracts
- →Conduct routine ward walks to identify ongoing customer requirements
- →Utilize stock management tools to analyze and balance stock holding
- →Identify and deliver training and education requirements to Environmental Service Technicians
- →Build, maintain, and monitor customer portering schedules
- →Review and adjust resource supply, identifying efficiencies in transport and onsite support
- →Investigate and complete all Field Service cases using the RCA method
- →Determine compound stock holding requirements
- →Identify and implement efficiencies with container capacity
- →Identify accessory upsell opportunities via departmental audits
- →Review contract performance with regional contract manager
- →Provide cover support in the absence of Environmental Field Service Technician
Requirements
- ✓Minimum 2 years’ experience in a similar role in a clinical environment
- ✓Strong planning and organizational skills with ability to juggle multiple tasks
- ✓Good IT skills, including intermediate proficiency in Excel
- ✓Ability to develop strong working relationships with key customer contacts and stakeholders
- ✓Awareness and adaptability to working in a hospital patient environment
- ✓Health and safety focused
- ✓Valid driving license and DBS check
