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Entry LevelFull-time
Salary Range
$19,125 - $25,875 /year
This salary is estimated based on similar roles. The actual salary may vary.
Reporting to the Head of Broker Support - Sales, you will manage inbound telephone calls, along with outbound telephone calls when required, promoting the services, products and criteria of our mortgages brands.
Key Responsibilities
• Actively manage application pipeline through contact with the broker and internal departments.
Provide technical support on portal and registration issues to intermediaries.
• Achievement of individual and team targets and KPI’s to increase business volumes.
• Input and maintain accurate and current CRM data.
• Liaise with relevant departments of the business for pre- and post-sale queries.
• Identify the intermediary’s business and case requirements by fact finding their needs and tailoring responses to match the requirements.
• Support the Field BDMs.
• Providing support to introducers ensuring they understand the product range and credit policy of our mortgage brands via inbound and, when required, outbound calls and email.
• Provide technical support to intermediaries on portal and registration issues.
• Achievement of individual and team targets and KPI’s to increase business volumes.
• Input and maintain accurate and current CRM data.
• Liaise with relevant areas of the business for pre-sale and post-sale queries.
• Challenge and evidence aspects of specific cases where we can demonstrate a case fits the credit policy and product range of either retail mortgage brands.
• Take ownership for complying with the Training and Competence scheme, personal development and regulatory training requirements.
• Project work as and when required.
• Highlight new leads to the relevant regional Business Development Managers or Key Account Managers
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About Shawbrook
Shawbrook is a leading UK-based bank specializing in providing financial solutions tailored to small and medium-sized enterprises (SMEs). Established in 2014, the company operates as a digital-first bank, leveraging technology to offer accessible and efficient banking services. Headquartered in London, Shawbrook has quickly grown to become a trusted partner for businesses seeking flexible and innovative financial support. The bank's focus on the SME sector reflects its commitment to supporting the growth and success of local businesses across the United Kingdom. Shawbrook offers a comprehensive range of products and services designed to meet the unique needs of SMEs, including business current accounts, loans, overdrafts, and savings accounts. Key features of their offerings include user-friendly online and mobile banking platforms, personalized customer support, and competitive interest rates. The bank targets entrepreneurs, startups, and established small businesses, providing them with the financial tools and advice necessary to manage cash flow, expand operations, and achieve long-term stability. Shawbrook's digital-first approach ensures that businesses can access their accounts and services anytime, anywhere, with ease and security. Notable achievements for Shawbrook include rapid expansion across the UK, with a significant presence in key business hubs, and recognition for its innovative digital banking solutions. The bank has positioned itself as a leader in the SME banking sector by combining traditional banking expertise with modern technology. Shawbrook's unique value proposition lies in its deep understanding of the SME landscape, offering tailored financial solutions that address the specific challenges and opportunities faced by small businesses. This customer-centric approach has earned the bank a strong reputation for reliability, flexibility, and support.
