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Mid LevelFull-timeRustAzureAIDevOps
Salary Range
$102,000 - $138,000 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
Shift Technology is seeking an Infrastructure Support Specialist to join our team. This role involves managing various IT infrastructure components and providing support to ensure smooth operations within our organization.
Key Responsibilities
- →Successfully complete support tickets
- →Successfully complete project tickets
- →Follow all processes and procedures
- →Manage desktop computers and ensure compliance with security policies
- →Manage badge access system
- →Manage computer inventory and system performance
- →Maintain office printer
- →Handle new user onboarding and offboarding
- →Manage laptop delivery in remote locations
- →Manage the internal Windows App (Intune) Store
- →Maintain great co-worker relationships
- →Deploy new applications from our deployment tool
- →Take care of new responsibilities when needed
- →Drive cross-team collaboration and clear communication
Requirements
- ✓Familiarity with Windows, Intune, G Suite, Office, and Active Directory
- ✓Knowledge of computer security, anti-virus, patch management
- ✓Basic knowledge of cloud services (Azure AD, Office 365, G-Suite, Atlassian etc)
- ✓Ticketing system and trouble resolution
- ✓VPN and network connectivity troubleshooting (TCP/IP, OSI Model)
- ✓Documenting problem resolution and routine tasks
- ✓Minimum of 3 years experience in desktop/help desk support
- ✓Proactive team member with a sense of ownership
- ✓Dynamic, curious, and eager to learn
- ✓Ability to work under pressure and deliver excellent service
Benefits
- ★Flexible remote and hybrid working options
- ★Competitive Salary and a variable component tied to personal and company performance
- ★Multiple Learning and Development opportunities
- ★Generous PTO and paid holidays
- ★Mental health benefits
- ★2 MAD Days per year (Make A Difference Days for paid volunteering)
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