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Mid LevelFull-timeAI
About the Role
The Patient Service Specialist serves as the first point of contact for patients in imaging centers and is responsible for facilitating the patient admission flow. This role requires excellent customer service skills and attention to detail in a healthcare setting.
Key Responsibilities
- →Greet and welcome patients and visitors in a friendly and professional manner
- →Respond to patient and caregiver inquiries compassionately and respectfully
- →Collect and process necessary forms including insurance details, medical histories, and consent forms
- →Collect co-pays, process payments, and verify insurance information for billing purposes
- →Communicate with patients, radiologists, or technologists regarding patient needs or appointment changes
- →Update and maintain accurate patient files while ensuring confidentiality and HIPAA compliance
- →Answer phone calls and relay messages
- →Assist with administrative tasks including filing, faxing, and scanning documents
Requirements
- ✓High school diploma or equivalent required
- ✓2+ years of related experience preferred
- ✓Prior healthcare experience preferred
- ✓Excellent customer service skills with ability to be empathetic to patient needs
- ✓Strong communication skills with ability to listen actively while entering and verifying data
- ✓Ability to handle difficult situations with patients or staff and find amicable solutions
- ✓Attention to detail, time management, and organizational skills required
- ✓Ability to maintain composure under pressure when dealing with challenging patient situations
- ✓Ability to solve problems, multitask, and work in a fast-paced environment
- ✓Dependability, reliability, and teamwork are key success factors
- ✓Knowledge of healthcare insurance plans, medical terminology, and billing processes preferred
- ✓Knowledge of HIPAA regulations and patient confidentiality standards preferred
- ✓Familiarity with Electronic Health Records (EHR) systems and insurance verification software preferred
Physical Requirements
This position may require lifting and carrying up to 40 pounds, sitting for prolonged periods, with frequent standing and walking
