Loading...
LeadFull-timeGoAI
About the Role
We are seeking a Critical Results Coordinator to ensure timely communication and resolution of critical findings. This role focuses on coordinating with internal teams and external providers to maintain compliance and patient safety, emphasizing accuracy, confidentiality, and responsiveness in handling sensitive information.
Key Responsibilities
- →Communicate stats and critical findings to referring provider offices within allotted timeframes
- →Coordinate with internal management and radiologists to ensure appropriate follow-up and documentation
- →Proactively inform management of issues based on feedback from referring providers and facilities
- →Enlist support from sales/marketing staff, facility leads, regional managers, and other resources as needed
- →Achieve appropriate turnaround times on stats or critical results
- →Complete all necessary compliance training in a timely manner
- →Lead, mentor, and develop team members to achieve performance goals
- →Deliver timely, constructive feedback and address performance issues
- →Assess staffing requirements and partner with HR for recruitment and onboarding
- →Cultivate a positive, collaborative, patient-first workplace culture
- →Make strategic decisions aligned with organizational policies and objectives
- →Direct operational, budgetary, and financial activities within area of responsibility
Requirements
- ✓High school diploma
- ✓1 year of experience in a similar role preferred
- ✓Maintain high customer satisfaction ratings meeting company standards
- ✓Communicate effectively with physicians, patients, and the public
- ✓Establish good working relationships with internal and external customers
- ✓Proficiency in computer skills and telephone etiquette
- ✓Ability to work in an environment with multiple deadlines and priorities
- ✓Ability to work in a stressful environment
- ✓Demonstrate competency in job-related skills and provide excellent customer service
- ✓Utilize and operate equipment for a functional, effective, and safe environment
- ✓Adhere to policies, procedures, and guidelines for departmental operations
- ✓Ability to lift and carry up to 40 pounds, sit for prolonged periods, and frequently stand and walk
