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Customer Success Specialist - Product Specialist at Simplepractice55
Simplepractice55Santo Domingo, Dominican Republic·1d ago
Mid LevelFull-timeRustGit
Salary Range
$51,000 - $69,000 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
SimplePractice is seeking a Customer Success Specialist to join their team, supporting health and wellness clinicians through their industry-leading software. This role focuses on providing unparalleled support and helping customers thrive with the platform.
Key Responsibilities
- →Address inbound customer inquiries regarding platform features
- →Answer all inbound support emails within 60 minutes or less
- →Triage incoming support emails to specialized team members
- →Participate in live chat during business hours
- →Schedule live customer screen-sharing sessions and phone calls
- →Investigate and troubleshoot complex customer questions
- →Identify patterns in support communications
- →Escalate product issues to Technical Support Specialists
- →Conduct live onboarding calls with customers in free trial
- →Maintain alignment with Customer Success team and stakeholders
- →Identify and report knowledge gaps
- →Collaborate with other teams to handle customer inquiries
Requirements
- ✓English proficiency
- ✓1-2 years in customer support or service industry
- ✓Bachelor’s degree from an accredited college or university
- ✓Ability to self-manage and prioritize tasks
- ✓Sense of urgency to complete work efficiently
- ✓Comfortable with ambiguity to determine solutions
- ✓Experience managing multiple computer-based programs
