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Mid LevelFull-timeRustGit
Salary Range
$51,000 - $69,000 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for a Customer Support Specialist to join our team at SimplePractice. This role focuses on providing exceptional customer service and support to our health and wellness clinicians.
Key Responsibilities
- →Address basic customer questions about our company and platform’s features
- →Provide accurate and thoughtful information to all inbound customer questions via phone, chat, and email
- →Transfer customer calls and/or chats to other appropriate Customer Success team members when necessary
- →Schedule live customer screen-sharing sessions and initiate outbound phone calls as needed
- →Identify patterns in incoming calls and chats and escalate product issues to Technical Support Specialists
- →Contribute to achieving revenue goals and impact trial-to-paid conversions
- →Help identify potential product enhancements and report knowledge gaps
Requirements
- ✓Bachelor’s degree from an accredited college or university
- ✓2 to 3 years in a customer support or service industry role
- ✓Excellent communication, problem-solving, and phone skills
- ✓Ability to self-manage towards defined goals and prioritize tasks
- ✓Comfortable working with customers in urgent and sensitive scenarios
- ✓Experience with computer-based programs, applications, and toolsets (e.g., Slack, Asana, Zendesk, Google Workspace)
Free to sign up. Takes 30 seconds.
