Customer Service Specialist (Bilingual - English & Spanish) at SIXT

As a Customer Service Specialist (Bilingual) at SIXT, you play a key role in delivering a premium, end-to-end customer journey for both English- and Spanish-speaking customers. You serve as a primary point of contact, supporting customers through reservations, billing questions, and service-related inquiries while ensuring clear, culturally competent communication across all interactions. This role is ideal for bilingual professionals who thrive in high-volume environments, enjoy helping customers find the right solutions, and take pride in delivering consistently high-quality customer experiences. YOUR ROLE AT SIXT • You respond to all inbound customer contacts within established service levels, ensuring a premium customer experience in both English and Spanish • You assist customers with reservations, vehicle selection, and service-related inquiries to support a seamless rental experience • You utilize active listening, sound judgment, and effective de-escalation techniques to resolve customer complaints, concerns, or billing issues efficiently • You partner with global departments to address customer requests and deliver the most effective solutions • You provide clear guidance and support on billing inquiries, service complaints, and general assistance needs • You consistently meet or exceed performance, quality, and customer satisfaction standards in every interactionYOUR SKILLS MATTER • Education – You have a High School diploma or equivalent; an Associate degree is preferred • Experience – You bring 2–3 years of customer service experience, with a focus on problem resolution and de-escalation • Bilingual Proficiency – You are fluent in English and Spanish, with the ability to communicate clearly and professionally in both languages • Technical Proficiency – You are proficient in Microsoft Office applications and CRM tools, and can manage high call volumes while maintaining quality service • Soft Skills – You demonstrate strong organizational skills, excellent verbal and written communication, and the ability to multitask, stay organized, and manage time effectively • Commitment to Excellence – You are success-oriented, adaptable, and willing to take on multiple responsibilities in a dynamic environment  WHAT WE OFFER • Paid Time Off & Sick Leave – Enjoy PTO, sick leave, and support for a healthy work-life balance • Comprehensive Health & Insurance – Access medical, dental, and vision coverage, life insurance, critical illness and hospital indemnity plans, pet insurance, and a 401(k)-retirement plan • Compensation – $20.50 per hour, plus a monthly performance-based bonus of up to $500 • Schedule Requirement – Must be able to work weekends