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Mid LevelFull-timeJavaScriptPythonJavaReactAWSKubernetesPyTorchGoAIML
Salary Range
$102,000 - $138,000 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We’re looking for a Tech Support Engineer who loves diving into logs, writing quick scripts, and helping customers win. You’ll sit at the intersection of engineering and customer success, solving issues with speed, empathy, and solid code.
Key Responsibilities
- →Own customer-facing issues end-to-end — debug, fix, and communicate
- →Write tools and scripts in Python, Go, or JS to automate support workflows
- →Set up and improve support tooling like logs, dashboards, and alerts
- →Troubleshoot AWS and Kubernetes when needed
- →Maintain SLA/SLOs and ensure no ticket goes unresolved
- →Provide calm, technical support to customers
- →Document solutions internally
Requirements
- ✓Solid skills in Python, JavaScript/React, and Go
- ✓Basic Kubernetes and AWS Cloud awareness (EC2, S3, CloudWatch)
- ✓Understanding of HTTP APIs, logs, and networking basics
- ✓Familiarity with tools like Grafana, Sentry, Postman, NewRelic, or Datadog
- ✓Experience with support products like Intercom, Pylon, Zendesk, Freshdesk, or Zoho
- ✓Excellent communication skills for explaining technical issues to various teams
