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Mid LevelFull-timeRustGitAIML
Salary Range
$72,250 - $97,750 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
Smarsh is seeking a highly experienced Global Services Operations Analyst to support the evolution and scaling of its Global Services organization. This senior role will focus on implementing a new Professional Services Automation (PSA) platform and driving strategic initiatives across Global Services Operations.
Key Responsibilities
- →Act as a core partner to the Global Operations Director in implementing, rolling out, and optimizing a new PSA platform
- →Support end-to-end implementation activities including requirements definition, workflow design, testing, deployment, and post-launch optimization
- →Lead analysis of current-state Global Services workflows and identify opportunities for simplification, standardization, and automation
- →Design, document, and implement scalable end-to-end operational processes aligned with business objectives
- →Own the development of operational reporting and analytics to support decision-making at the leadership level
- →Partner with the Global Operations Director on broader strategic initiatives beyond PSA
- →Collaborate with global stakeholders across regions and functions to drive alignment and adoption
Requirements
- ✓Bachelor’s degree in Business, Operations, Analytics, Engineering, or a related field
- ✓6–9 years of experience in services operations, business operations, or systems/process roles, preferably within SaaS or technology organizations
- ✓Demonstrated experience supporting Professional Services Automation (PSA) tools or services delivery systems
- ✓Strong experience working with Salesforce in an operational or systems capacity
- ✓Experience using Jira for operational tracking, cross-functional initiatives, or systems work
- ✓Advanced experience in Power BI, including building dashboards and performing complex analysis
- ✓Proven ability to design and implement scalable operational processes
- ✓Strong analytical, problem-solving, and communication skills
- ✓Ability to operate independently and manage multiple concurrent initiatives
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