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SeniorFull-timeRust
Salary Range
$66,300 - $89,700 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
The Strategic Accounts Director will work closely with the VP of Customer Success to manage and grow our largest and most complex global customer relationships. This senior role is critical in driving strategic value and delivering measurable outcomes for enterprise clients.
Key Responsibilities
- →Serve as the primary executive contact for a portfolio of large, global strategic accounts, ensuring strong customer satisfaction, retention, and growth.
- →Assume overall responsibility for adoption and success by preventing and resolving critical issues and escalations.
- →Act as a strategic advisor to customer leadership, aligning our solutions to their business priorities and long-term objectives.
- →Provide proactive recommendations for account success and find creative solutions to challenges.
- →Orchestrate collaboration across internal teams to deliver a unified customer experience.
- →Lead executive-level business reviews, success planning, and joint roadmaps that drive measurable outcomes.
- →Apply strong data and analytical skills to monitor account health and identify risks/opportunities.
- →Represent the customer’s voice internally, influencing product development and business strategy.
- →Drive renewal and expansion strategies in partnership with Sales leadership.
- →Ensure governance and executive alignment with global stakeholders.
Requirements
- ✓Proven experience managing complex global customer relationships in a B2B SaaS environment.
- ✓Strong strategic thinking and ability to align solutions with business priorities.
- ✓Excellent leadership and cross-functional collaboration skills.
- ✓Data-driven approach with strong analytical abilities.
- ✓Experience driving customer success and achieving measurable outcomes.
