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SeniorFull-time
Salary Range
$20,995 - $28,405 /year
This salary is estimated based on similar roles. The actual salary may vary.
Job Purpose:
The Error Management team within Global Service Operations is undergoing scope expansion, as it was identified that many of the data governance and error management issues which are currently handled locally, can be handled by a central team. This will allow the local team to focus on operational tasks and at the same time, system issues can be tackled more strategically by the central team.
The data analyst would be taking over various error resolution tasks from the regional teams in this Senior role. They would be working as a specialist in data analysis and error identification and resolution for the Service Operations team for identified master data parameters. This resource would also be supporting the current error handling tasks owned by the Global Service Excellence Center.
Duties:
• Co-ordination with regional service teams for system issues understanding and resolution.
• Documentation of end-to-end process and resolution of service work order error handling.
• Perform transaction reconciliation between available systems (SAP, SMS, etc.)
• Driving system enhancements and process optimization as a part of preventive actions on system related issues.
• Data gathering and analysis of potential issues along with error management and documentation for identified problems.
• Monitoring master data quality in available systems.Correction / maintenance of master data in available systems.
 
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About SmithsGroup2
SmithsGroup2 is a forward-thinking technology and consulting firm specializing in digital transformation solutions for enterprise clients. Operating at the intersection of innovation and practicality, the company provides strategic guidance and technical expertise to help organizations navigate complex digital landscapes. While the name suggests a connection to the established Smiths Group, SmithsGroup2 has carved out its own distinct identity as a nimble, specialized entity focused on emerging technologies and process optimization. The company offers a comprehensive suite of services including AI integration, cloud migration, cybersecurity assessments, and process automation. Key features of their offerings include customized solutions tailored to industry-specific challenges, a collaborative approach that involves clients throughout the development process, and a results-driven methodology focused on measurable outcomes. SmithsGroup2 primarily serves mid-to-large enterprises in sectors such as finance, healthcare, and manufacturing, where digital efficiency and data security are critical to operational success. SmithsGroup2 has distinguished itself through a track record of successful client implementations and a team of certified experts with deep domain knowledge. The company’s unique value proposition lies in its ability to bridge the gap between cutting-edge technology and real-world business needs, ensuring that solutions not only innovate but also deliver tangible ROI. By maintaining a client-centric focus and staying ahead of technological trends, SmithsGroup2 has positioned itself as a trusted partner for organizations seeking to future-proof their operations.
