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Mid LevelFull-timeAWSGCPGit
Salary Range
$102,000 - $138,000 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We’re seeking an IT Support Engineer to own Tier 1 and Tier 2 support during a period of rapid growth. This role will be the frontline of our IT function, handling day-to-day support requests while also diving deeper into more complex system, access, and device issues.
Key Responsibilities
- →Provide Tier 1 and Tier 2 technical support via helpdesk, Slack, and other remote-support tools.
- →Troubleshoot and resolve hardware, software, and connectivity issues on macOS, Windows, and mobile platforms.
- →Manage user onboarding and offboarding, including device setup, account provisioning, and permissions through tools such as Google Workspace, Okta, and 1Password.
- →Support and maintain Slack, Zoom, and other applications used across the organization.
- →Administer device management and endpoint-security tools.
- →Maintain the company’s hardware inventory, asset tracking, and license management systems.
- →Collaborate with the Security team to ensure adherence to security policies, including MFA, patching, and access-control requirements.
- →Document troubleshooting procedures, IT workflows, and user guides in the internal IT & Security Wiki.
- →Assist with network and office infrastructure support where applicable, including printers, routers, and A/V systems.
- →Participate in IT projects and process-improvement initiatives as assigned.
Requirements
- ✓3 - 6 years of experience in IT support, helpdesk, or systems administration
- ✓Strong knowledge of macOS and Windows operating systems
- ✓Demonstrated experience with cloud-based SaaS applications
- ✓Strong Tier 1 and Tier 2 support experience
- ✓Familiarity with identity and access management (IAM) tools, MDM systems, and ticketing platforms
- ✓Fundamental understanding of networking concepts including VPN, DNS, Wi-Fi, and IP configuration
- ✓Excellent troubleshooting, communication, and interpersonal skills
- ✓Experience supporting a distributed or hybrid workforce
- ✓Working knowledge of cloud environments (AWS, GCP, or similar)
- ✓Relevant certifications such as CompTIA A+, Network+, or equivalent
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