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ManagerFull-timeGit
Salary Range
$81,600 - $110,400 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We’re looking for a QA Manager to build, scale, and lead the quality foundation of our team. This role focuses on managing QA Specialists and ensuring high-quality evaluations across healthcare workflows.
Key Responsibilities
- →Lead, mentor, and develop a team of QA Specialists
- →Own the QA strategy, framework, and roadmap for your team
- →Oversee regular audits across calls, messages, documentation, and other operational workflows
- →Ensure consistency, fairness, and accuracy in all evaluations
- →Develop and maintain SLAs, quality benchmarks, and performance expectations
- →Support the ongoing development and effectiveness of QA Specialists
- →Uphold Solace’s brand voice, values, and commitment to exceptional service
- →Champion a culture of continuous improvement, accountability, and excellence
Requirements
- ✓Experience in quality assurance, clinical operations, healthcare services, or a related field
- ✓A track record of managing CX, QA, or support teams—you’ve hired, coached, and, when needed, managed performance issues
- ✓Familiarity with QA frameworks, performance evaluation, and coaching methodologies
- ✓Proven ability to support processes, systems, and teams in high‑growth environments
- ✓High standards for accuracy, consistency, and operational rigor
- ✓Strong cross‑functional communication skills and the ability to influence without authority
- ✓Startup reflexes: priorities shift, ambiguity reigns, and the only constant is the mandate to make things better fast
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