Senior People Partner at Solace

ABOUT SOLACE Healthcare in the U.S. is fundamentally broken. The system is so complex that 88% of U.S. adults do not have the health literacy necessary to navigate it without help. Solace cuts through the red tape of healthcare by pairing patients with expert advocates and giving them the tools to make better decisions—and get better outcomes. We're a Series C startup, founded in 2022 and backed by Inspired Capital, Craft Ventures, Torch Capital, Menlo Ventures, Signalfire, and IVP. Our U.S. based team is lean, mission-driven, and growing quickly. Solace isn't a place to coast. We're here to redefine healthcare—and that demands urgency, precision, and heart. If you're looking to stretch yourself, sharpen your edge, and do the best work of your life alongside a team that cares deeply, you're in the right place. We’re intense, and we like it that way. Read more in our Bloomberg funding announcement here [Upgrade to PRO to see link] ABOUT THE ROLE We’re looking for a highly operational and people-focused Senior People Partner to help scale manager effectiveness, organizational health, and performance infrastructure at Solace. This person will own and operationalize many of the highest-leverage People programs across the company, including performance management, employee relations, manager coaching, organizational design support, onboarding strategy, and workforce planning. This is not a traditional “HRBP” role focused on advising — we are looking for a builder/operator who can both design scalable programs and work directly with leaders and employees on complex situations in real time. This role is ideal for someone who has experience operating in high-growth environments and understands how to balance excellent employee experience with business execution, accountability, and organizational scale. WHAT YOU’LL OWN PERFORMANCE MANAGEMENT & MANAGER ENABLEMENT - Redesign and operationalize performance review cycles and calibration processes - Define and maintain promotion processes, performance expectations, and manager guidance - Partner with leadership on performance management strategy and execution - Build manager training programs focused on feedback, coaching, accountability, and team management - Develop scalable resources, playbooks, and enablement materials for leaders EMPLOYEE RELATIONS & ORGANIZATIONAL SUPPORT - Own and manage employee relations processes and escalations - Coach managers through performance concerns, difficult conversations, team dynamics, and terminations - Partner with Legal and leadership on high-risk employee situations and investigations - Build scalable ER documentation, intake, escalation, and decision-making frameworks - Ensure consistency and fairness across organizational decisions and employee outcomes ORGANIZATIONAL DESIGN & WORKFORCE PLANNING - Partner with leadership on org structure, workforce planning, and team effectiveness - Support leadership through reorganizations, promotions, scope changes, and team scaling - Help identify organizational health risks, retention concerns, and manager effectiveness gaps - Build scalable frameworks around organizational planning and talent reviews ONBOARDING, GROWTH & TALENT PROGRAMS - Partner on onboarding strategy and manager onboarding effectiveness - Build scalable development and growth programs across the organization - Help define leadership expectations and career development infrastructure - Support initiatives focused on employee engagement, retention, and organizational effectiveness WHAT WE’RE LOOKING FOR - Experience operating within high-growth organizations and scaling People programs - Strong employee relations and manager coaching experience - Experience building and running performance management processes - Comfortable navigating ambiguity, organizational complexity, and sensitive employee situations - Strong operational mindset with the ability to build processes from scratch - Excellent judgment and ability to balance employee experience with business needs - Strong communication and stakeholder management skills - Ability to influence leaders and drive alignment across teams - Experience partnering closely with executives and cross-functional leadership Applicants must be based in the United States. Up for the Challenge? We look forward to meeting you. Fraudulent Recruitment Advisory: Solace Health will NEVER request bank details or offer employment without an interview. All legitimate communications come from official solace.health emails only or ashbyhq.com [Upgrade to PRO to see link] Report suspicious activity to [Upgrade to PRO to see contact] or [Upgrade to PRO to see contact].