Nexthink Administrator / Integration Engineer at Sonyinteractiveentertainmentglobal

Why PlayStation? PlayStation isn’t just the Best Place to Play — it’s also the Best Place to Work. Today, we’re recognized as a global leader in entertainment producing The PlayStation family of products and services including PlayStation®5, PlayStation®4, PlayStation®VR, PlayStation®Plus, acclaimed PlayStation software titles from PlayStation Studios, and more. PlayStation also strives to create an inclusive environment that empowers employees and embraces diversity. We welcome and encourage everyone who has a passion and curiosity for innovation, technology, and play to explore our open positions and join our growing global team. The PlayStation brand falls under Sony Interactive Entertainment, a wholly-owned subsidiary of Sony Group Corporation. This hands-on technical role focuses on improving the employee experience through endpoint analytics, automation, and systems integration. You will be responsible for administering Nexthink, building integrations across IT platforms, and enabling proactive and data-driven IT support capabilities for one of the world’s most iconic brands. You’ll work closely with IT support, infrastructure, HR technology, and service management teams to design, implement, and operate solutions that reduce friction, improve visibility, and enable predictive and proactive support. This role is ideal for a systems administrator or integration engineer with strong experience in endpoint analytics, scripting, and ITSM platform integration. What you’ll be doing: • Administer, configure, and maintain the Nexthink platform, including collectors, engines, dashboards, campaigns, and alerts. • Partner with IT support teams to translate employee experience insights into actionable automations, workflows, and remediation activities. • Design, build, and maintain integrations between Nexthink and enterprise systems such as ServiceNow, endpoint management platforms, identity systems, and collaboration tools. • Develop automation and remediation scripts to proactively address common endpoint, application, and performance issues. • Support IT operations by providing data-driven insights into device health, application performance, digital experience scores, and usage trends. • Contribute to the design and delivery of scalable technical solutions that reduce manual effort and improve support efficiency. • Enable self-service and proactive support capabilities using Nexthink insights, automation, and AI-assisted workflows. • Support hardware and software asset lifecycle processes through data integration and reporting. • Collaborate with third-party vendors and internal platform owners to ensure integrations and services operate reliably. • Monitor system health, integration performance, and data quality, and troubleshoot issues across connected platforms. • Create and maintain technical documentation, runbooks, and configuration standards. Collaboration and Delivery: This role works closely with IT support teams, HR and People Technology Services, endpoint engineering, and service management teams. You will contribute to automation and optimization of employee-facing workflows, including Joiner, Mover, and Leaver processes, by integrating experience data and system events into streamlined workflows. You will collaborate with cross-functional partners to continuously improve service quality, using metrics, dashboards, and employee feedback to drive measurable outcomes. What we’re looking for: • Hands-on experience administering Nexthink or similar digital employee experience and endpoint analytics platforms. • Strong technical background in system integrations, APIs, scripting, and automation in an enterprise IT environment. • Experience integrating monitoring or experience platforms with ITSM tools such as ServiceNow. • Solid understanding of endpoint environments, device management, operating systems, and enterprise applications. • Experience building dashboards, reports, and operational metrics to support IT decision-making. • Practical knowledge of ITIL practices and service management processes. • Strong problem-solving skills with the ability to translate data into actionable outcomes. • Effective communication skills and the ability to collaborate across technical and non-technical teams. • Ability to manage multiple initiatives and priorities in a fast-paced environment. Qualifications: • Bachelor’s degree or equivalent experience in Information Technology, Computer Science, or related field. • Nexthink certification or demonstrated hands-on experience strongly preferred. • ITIL v3 or v4 certification preferred. • Experience working in a large enterprise or multinational environment is a plus. #LI-GM1 Please refer to our Candidate Privacy Notice for more information about how we process your personal information, and your data protection rights. At SIE, we consider several factors when setting each role’s base pay range, including the competitive benchmarking data for the market and geographic location. Please note that the base pay range may vary in line with our hybrid working policy and individual base pay will be determined based on job-related factors which may include knowledge, skills, experience, and location. In addition, this role is eligible for SIE’s top-tier benefits package that includes medical, dental, vision, matching 401(k), paid time off, wellness program and coveted employee discounts for Sony products. This role also may be eligible for a bonus package. Click here to learn more. The estimated base pay range for this role is listed below.$91,500—$137,300 USDPlease note, Sony Interactive Entertainment conducts background checks at the offer stage for all new employees (which may include criminal background checks for some roles) and will need to process personal information to support these checks. Please refer to our Candidate Privacy Notice for more information about what personal information we collect, how we use it, who we share it with, and your data protection rights. Equal Opportunity Statement: Sony is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to gender (including gender identity, gender expression and gender reassignment), race (including colour, nationality, ethnic or national origin), religion or belief, marital or civil partnership status, disability, age, sexual orientation, pregnancy, maternity or parental status, trade union membership or membership in any other legally protected category. We strive to create an inclusive environment, empower employees and embrace diversity. We encourage everyone to respond. PlayStation is a Fair Chance employer and qualified applicants with arrest and conviction records will be considered for employment.