Loading...
Scaled Customer Success Manager (m/w/d) – Elternzeitvertretung, befristet auf 1 Jahr at Sosafe
SosafeCologne·1w ago
ManagerFull-timeGit
Salary Range
$81,600 - $110,400 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for a Customer Success Manager to join our team at SoSafe. This role focuses on developing and implementing scalable customer success strategies to ensure product adoption and provide outstanding business value and user experiences.
Key Responsibilities
- →Monitor customer health scores and introduce scaled campaigns to increase upsells and customer retention.
- →Analyze data to identify common challenges, proactively suggest process optimizations, and share best practices to maximize customer value.
- →Create, manage, and evolve 1:Many programs and initiatives to implement scalable customer retention strategies.
- →Collaborate closely with CSMs, AEs, and product and marketing teams to promote 1:Many experiences within the assigned customer base.
- →Build processes to ensure customer satisfaction at scale; use internal dashboards and metrics to identify and respond to risks or opportunities within your portfolio.
- →Act as an 'Operational Champion' at SoSafe, setting an example for data hygiene in our internal CS tools, Salesforce, etc.
Requirements
- ✓At least 1 year of experience in a customer-oriented role (Inside Sales, Customer Success, BDR, or Product Marketing).
- ✓Experience with common SaaS tech stacks (Salesforce, Highspot, Planhat, etc.).
- ✓Diplomatic skill, tact, and composure under pressure, especially when handling customer issues and escalations.
- ✓Solution-oriented thinking and a passion for using data to support hypotheses and achieve results.
- ✓Confident demonstration of product features (after training) to a larger audience (online), as well as the ability to provide a comprehensive overview of key business use cases.
- ✓Self-motivated, proactive team player with innovative ideas to promote customer growth, loyalty, and product adoption.
- ✓Fluent German and English language skills; Spanish, French, or Dutch are a plus.
Benefits
- ★Work-Life Balance: Flexible working hours, 33 days vacation
- ★Well-being and financial support: Access to Open-Up App, employee discounts
- ★Connection and community: Virtual events, team activities, and opportunities for local meetups
- ★And much more: Technical equipment, referral bonuses, dog-friendly office
Free to sign up. Takes 30 seconds.
