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ManagerFull-time
Salary Range
$122,400 - $165,600 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for a Starlink Customer Success Account Manager to join our team at SpaceX. This role focuses on serving as the primary point of contact for enterprise customers, ensuring successful activation and ongoing account management.
Key Responsibilities
- →Act as the primary point of contact for a portfolio of enterprise customers, owning the interface from contract signature onwards
- →Support, manage, and learn from direct customers requiring unique Starlink products
- →Define, standardize, and streamline processes to scale custom solutions
- →Deliver impeccable customer service, including efficient issue resolution
- →Build relationships to identify requirements and manage expectations
- →Collect, communicate, and champion customer feedback internally
- →Retain and grow the value of accounts in both hardware and service revenue
- →Act as an extreme owner of assigned accounts to realize forecasted revenue
- →Identify and lead implementation of process and system enhancements
Requirements
- ✓Bachelor's degree; OR high school diploma/equivalency certificate and 10+ years of professional experience
- ✓3+ years of consulting or project management experience
- ✓3+ years of experience in a customer-facing role
- ✓Must be available to work extended hours and/or weekends as needed
- ✓Availability and willingness to travel up to 15% of the time
Benefits
- ★Comprehensive medical, vision, and dental coverage
- ★401(k) retirement plan
- ★Short and long-term disability insurance
- ★Life insurance
- ★Paid parental leave
- ★3 weeks of paid vacation
- ★10 or more paid holidays per year
- ★Employee stock purchase plan
- ★Long-term incentives
- ★Discretionary bonuses
