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SeniorFull-time
Salary Range
$99,450 - $134,550 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for a Senior Enterprise Account Manager, Maritime to join SpaceX's Starlink Enterprise team. This role will serve as the primary point of contact for enterprise customers, focusing on maritime industries and ensuring successful activation and ongoing account management.
Key Responsibilities
- →Act as the primary point of contact for a portfolio of enterprise customers, owning the interface from contract signature onwards
- →Support, manage, and learn from direct customers requiring unique Starlink products for their industry needs
- →Define, standardize, and streamline processes to scale custom solutions across the business
- →Deliver impeccable customer service, including efficient acknowledgement and resolution of issues
- →Build relationships to identify requirements and manage expectations
- →Collect, communicate, and champion customer feedback internally
- →Retain and grow the value of accounts in both hardware and service revenue
- →Act as an extreme owner of assigned accounts to realize forecasted revenue
- →Identify and lead implementation of process and system enhancements
Requirements
- ✓Bachelor's degree in engineering or business; OR high school diploma/equivalency certificate and 10+ years of professional experience
- ✓7+ years of consulting or project management experience
- ✓3+ years of experience in a customer-facing role
- ✓Must be available to work extended hours and/or weekends as needed
- ✓Availability and willingness to travel up to 30% of the time
- ✓Must be local to Redmond, WA, Hawthorne, CA, or Bastrop, TX, or willing to relocate
- ✓ITAR requirements: U.S. citizen, national, permanent resident, refugee, or asylee
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