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ManagerFull-timeRustAI
Salary Range
$115,600 - $156,400 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for a founding IT Operations Manager to join Speak, a leading AI company focused on language learning. As the first hire in this function, you'll play a pivotal role in building and improving our company's IT infrastructure and day-to-day operations, with a focus on security, efficiency, and scalability.
Key Responsibilities
- →Support all of Speak’s internal IT needs from troubleshooting user issues to optimizing device management
- →Manage our core IT infrastructure (e.g., SSO, Google Workspace, Kandji)
- →Manage all global on/offboarding processes related to applications and tools
- →Set up and maintain A/V for conference rooms and collaboration spaces
- →Manage and maintain asset inventory of hardware and software
- →Implement and monitor security controls and respond to incidents
- →Manage vendor security assessments and third-party risk management
- →Manage the implementation of data privacy policies and compliance frameworks
- →Optimize workflow processes across the organization
- →Develop and implement custom software solutions and integrations
- →Partner with teams across the business to align IT priorities
Requirements
- ✓At least 5 years of hands-on experience in IT Operations
- ✓Deep understanding of SSO, SAML, SCIM and third-party application integration
- ✓Experience with macOS management
- ✓Understanding of MDM practices, solutions, and security protocols
- ✓Knowledge of security frameworks (SOC 2) and compliance processes
- ✓Proficiency in troubleshooting technical issues and providing remote support
- ✓Clear verbal and written communication skills
- ✓Expert AI user (ChatGPT, Claude, etc.)
- ✓Ability to work from the SF HQ three days a week
- ✓Summary Bullets
- ✓Build and improve company's IT infrastructure and operations
- ✓Manage core IT infrastructure including SSO, Google Workspace, and Kandji
- ✓Implement security controls and manage compliance frameworks
- ✓Develop custom software solutions and automate processes
- ✓Collaborate with cross-functional teams to align IT priorities
- ✓Manage global on/offboarding processes for applications and tools
- ✓Provide technical support and optimize device management
- ✓Requirement Bullets
- ✓5+ years of hands-on experience in IT Operations
- ✓Deep understanding of SSO, SAML, SCIM integration
- ✓Experience with macOS management
- ✓Knowledge of MDM practices and security protocols
- ✓Understanding of security frameworks (SOC 2, ISO 27001, GDPR)
- ✓Proficiency in troubleshooting and remote support
- ✓Clear verbal and written communication skills
- ✓Expert AI user (ChatGPT, Claude, etc.)
- ✓Ability to work from SF HQ three days a week
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