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SeniorFull-timeRustGoAI
Salary Range
$66,300 - $89,700 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
As a Senior Customer Success Manager in Korea under the Speak for Business (S4B) team, you'll own our most strategic direct B2B customer accounts and set the standard for what great customer success looks like at Speak. This high-impact role focuses on driving retention and expansion across Korea's most valuable customers while helping shape the playbooks and best practices that will define our CS function.
Key Responsibilities
- →Own and grow a portfolio of Korea's highest-value direct business accounts, driving both retention and expansion
- →Run strategic QBRs and executive business reviews that customers find genuinely valuable
- →Drive learner engagement and product adoption within your accounts
- →Proactively identify expansion opportunities and execute on them, often in partnership with Sales
- →Build and document playbooks based on what actually works
- →Share learnings and best practices with the team
- →Identify operational gaps in our CS workflows and build practical fixes
- →Support the onboarding of new CSMs by being available as a thought partner
Requirements
- ✓5+ years as a top-performing Customer Success Manager or Account Manager in B2B SaaS
- ✓Native or near-native fluency in Korean and business proficiency in English
- ✓Proven ability to manage strategic accounts and run strong QBRs
- ✓A constructive problem-solver who identifies issues and builds solutions
- ✓Operational instinct for building processes and documenting playbooks
- ✓Collaborative and team-first mindset
- ✓Interest in growing into people management
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