Helpdesk Tech II at Spoton

About SpotOn We’re not just building restaurant tech, we’re giving independent restaurants the tools to compete and win. From our award-winning point-of-sale to AI-powered profit tools, everything we do helps operators boost profit, work smarter, and keep their best people. And every solution is backed by real humans who actually give a sh*t about helping restaurants succeed. - Named the #1 Restaurant POS by G2 (Fall 2025), based on ratings from real users - Rated the top-rated point-of-sale (POS) for restaurants, bars, retail, and small businesses by Capterra users - Awarded Great Places to Work and Built In’s Best Workplaces for multiple years running We move fast, care hard, and fight for independent restaurant operators to do what they love, and love doing it. If you’re looking to make an impact with heart and hustle, SpotOn is the place for you. Helpdesk Technicians support SpotOn Employees and Contractors both global and local requiring attention to confidentiality. This is a generalist role involving a broad range of tasks. The major portion of the day is spent addressing tickets. Helpdesk also works on recurring tasks and special projects, including handling a wide range of responsibilities within the office to which they are assigned. ESSENTIAL FUNCTIONS - Keep regular office hours in assigned SpotOn office - Handling tickets for tasks such as; - User administration (onboarding, offboarding, changes, resets, unlocks, etc) - Desktop support (hardware, software, and services) - Licensing (provisioning and deprovisioning) - Hardware requests - Asset tracking (assignment, return, retirement) - Auditing (User and Accounts) - Regular maintenance and patching - Basic hardware setup and repair MINIMUM QUALIFICATIONS  Intermediate Knowledge of Okta User/Group Management Intermediate Knowledge of Google Workspace User/Group Management/Administration Intermediate Knowledge of Macintosh and Windows Configuration and Administration Moderate Skill in Troubleshooting Desktop Hardware Basic Skill in Upgrading and basic repair of PC hardware Moderate Knowledge with Networking Technologies Moderate Knowledge in VoIP Softphone and Telephony Services Good US English verbal and written communication skills (multi-lingual preferred) EXPERIENCE REQUIREMENTS  3 year in similar Helpdesk role 2 years with Google Apps for Business or similar service 2 years with Okta or similar service EDUCATION REQUIREMENTS High school diploma CompTIA A+, Network+, and/or Tech+ or similar preferred   Benefits:   At SpotOn, we put people above everything else. We’re known for our innovative software and technology solutions, but we stand out because of the hard-working humans behind the tech. We can’t take care of our clients without taking care of our employees first, and that’s why we invest in you with a competitive benefits package which includes: - Medical, Dental and Vision Insurance  - 401k with company match - RSUs - Paid vacation, 10 company holidays, sick time, and volunteer time off - Employee Resource Groups to build community and inclusion at work - Monthly cell phone and internet stipend - Tuition reimbursement for up to $2,000 per calendar year to assist with your professional development   Compensation: Our base pay range is $33/hr-43/hr for this role Please note the salary range listed is just one component of a competitive compensation package which includes a company stock plan The above statements are intended to describe the general nature and level of work being performed by persons assigned to this classification.  They are not to be construed as an exhaustive list of duties so assigned. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. This job description is subject to change at any time.  We will never ask candidates to pay fees, purchase equipment, or share sensitive personal or financial information during the hiring process. All legitimate communication from our recruiting team will come from an official company email address (@spoton.com [Upgrade to PRO to see link] If something seems suspicious, please contact us at [Upgrade to PRO to see contact]. SpotOn is an equal employment opportunity employer. Qualified candidates are considered for employment without regard to race, religion, gender, gender identity, sexual orientation, national origin, age, military or veteran status, disability, or any other characteristic protected by applicable law. SpotOn is an E-Verify company.