Product Implementation Specialist | Integrations at Spoton

Spoton

Mexico City, Mexico City, Mexico·10h ago

Mid LevelFull-timeGitGoAIAPI

Salary Range

$12,750 - $17,250 /year

Estimated

This salary is estimated based on similar roles. The actual salary may vary.

About the Role

We are looking for a Product Implementation Specialist to join SpotOn, a company that empowers independent restaurants with innovative technology solutions. This role involves implementing software solutions that integrate our POS, restaurant management, and payment platforms with third-party applications, ensuring seamless client experiences.

Key Responsibilities

→Manage full-cycle implementation projects for restaurant clients, including setup, configuration, testing, and deployment.
→Implement integrations between POS/restaurant systems and third-party applications, such as online ordering, accounting, payroll, loyalty, CRM, or delivery platforms.
→Configure and deploy Teamwork and Reserve platforms to meet client needs.
→Lead client onboarding sessions, including kickoff calls, training, and go-live support.
→Perform quality assurance, data validation, and testing to ensure accurate setups and integrations.
→Troubleshoot technical or data issues and escalate system-level problems as needed.
→Maintain accurate records of project activities, configurations, and client environments.
→Collaborate with internal teams to ensure seamless client experiences.
→Contribute to process improvements, integration playbooks, and technical documentation.
→Provide guidance and mentoring to junior implementation specialists.

Requirements

✓2–3 years of professional experience in customer success or related roles.
✓Experience in fintech or SaaS environments preferred.
✓Strong understanding of POS systems, payment processing, and restaurant operations.
✓Familiarity with software integrations, API communication, and data mapping between systems.
✓Working knowledge of labor management or HR/payroll platforms (e.g., Teamwork, HotSchedules, 7shifts, ADP).
✓Basic knowledge of guest management/reservation systems (e.g., Reserve).
✓Proficiency with Google Workspace, CRM tools (Salesforce, HubSpot), and project management software (Jira, Slack, Asana).
✓Excellent organizational, communication, and client-facing skills.
✓Strong problem-solving, analytical, and troubleshooting abilities.
✓Comfortable learning new tools, systems, and integration methods.
✓Experience in customer support, onboarding, or hospitality technology preferred.
✓Demonstrated success managing client-facing projects, collaborating with cross-functional teams, and delivering solutions with minimal supervision.
✓Prior experience with client training, mentoring, or peer support is a plus.
✓Education
✓A high school diploma or GED is required.
✓Associate degree in Computer Science, Software Development, Business Management, Hospitality, or a related field preferred.
✓An equivalent combination of education and experience may be considered.