Senior Manager, Software Engineering - Agentic Care at Springhealth66

Our mission: to eliminate every barrier to mental health. At Spring Health, we’re on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology, Precision Mental Healthcare, empowers us to deliver the right care at the right time—whether it’s therapy, coaching, medication, or beyond—tailored to each individual’s needs. We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands you use and know like Microsoft, Target, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we’ve been able to generate a net positive ROI for employers and we are the only company in our category to earn external validation of net savings for customers. We have raised capital from prominent investors including Generation Investment, Kinnevik, Tiger Global, Northzone, RRE Ventures, and many more. Thanks to their partnership and our latest Series E Funding, our current valuation has reached $3.3 billion. We’re just getting started—join us on our journey to make mental healthcare accessible to everyone, everywhere. Our mission: to eliminate every barrier to mental health. At Spring Health, we’re on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology, Precision Mental Healthcare, empowers us to deliver the right care at the right time—whether it’s therapy, coaching, medication, or beyond—tailored to each individual’s needs. We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands you use and know like Microsoft, Target, J.P. Morgan Chase, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we’ve been able to generate a net positive ROI for employers and we are the only company in our category to earn external validation of net savings for customers. We have raised capital from prominent investors including Generation Investment, Kinnevik, Tiger Global, William K Warren Foundation, Northzone, RRE Ventures, and many more. Thanks to their partnership and our latest Series E Funding, our current valuation has reached $3.3 billion. We’re just getting started—join us on our journey to make mental healthcare accessible to everyone, everywhere. Reporting to the Director of Engineering, Care Delivery, you will build and lead a new team that delivers agentic AI experiences that make the care journey adaptive, and accessible for everyone - empowering both patients and providers. You’ll partner with product, design, clinical leaders, data science, and AI/ML platform teams to create safe, measurable, and delightful end-to-end care experiences. In this high-visibility role you’ll shape the technical strategy, define the roadmap, and drive execution to transform mental healthcare with responsible, production-grade AI. Please note that this is a hybrid role based in San Francisco. Candidates are expected to be in office 2-3 days a week. What you’ll be doing • Build and lead a zero-to-one team of full-stack and Applied AI engineers to ship member- and provider-facing agentic experiences. • Collaborate closely with product, design, clinical experts and AI platform teams to define and drive the technical vision and roadmap for Agentic Care. • Recruit, onboard, and mentor engineers; foster a mission-driven culture centered on velocity, ownership, and high safety/quality bars for AI features. • Develop your team through regular one-on-ones, mentorship, and constructive feedback. • Ensure operational excellence: SLOs/SLIs, on-call and incident management, observability, tech debt management, and developer experience. • Drive execution across teams and organizations, aligning initiatives with broader clinical and strategic priorities. What success looks like in this role • Launch an agentic care experience within the first quarter, with measurable impact. • Delight both members and providers with market-leading usability and satisfaction (CSAT > 4.5 for each audience). • Hire and grow a diverse founding team, develop future leaders, and cultivate a culture of ownership, empathy, and purposeful innovation. • Evaluate the tradeoffs to unlock rapid iteration, while allowing for future scalability and seamless integration with the broader Spring Health ecosystem. • Elevate engineering excellence by fostering an environment that values ownership, collaboration, and purposeful innovation. Minimum Requirements • Passion for mental health and building products that materially improve clinical outcomes and access to care. • Experience with the AI product lifecycle: context engineering, function/tool calling, RAG pipelines, safety/guardrails, evals. • 2+ years of experience managing and leading a high-output engineering team building user-facing products. • 6+ years of experience building and scaling systems as an individual contributor. • Organizational leadership experience, including collaborating with executive leadership. • Excellent communication skills, both verbal and written. • Proven success mentoring teams of senior engineers over multi-quarter or multi-year projects. • Strong commitment to understanding and advocating for users’ needs, crafting exceptional product experiences. Preferred Qualifications • Track record building and managing teams that shipped 0→1 AI-powered products (LLM apps, agents, copilots) in production. • Experience in high-growth startup environments. • Healthcare/clinical tech experience, building user-facing products that focus on evidence-based solutions. • Adept at prioritizing business objectives, creating new areas of investment, anticipating risks, and providing deep technical expertise. • Experience leading distributed teams across time zones. The target base salary range for this position is $207,000 - $233,000 and is part of a competitive total rewards package including equity and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using Radford Global Compensation Database at minimum to ensure competitive and fair pay. Benefits provided by Spring Health: Note: We have even more benefits than listed here and below, your recruiter will provide more in-depth information as you continue in the interview process. All benefits are subject to individual plan requirements and eligibility criteria. • Health, Dental, Vision benefits start on your first day at Spring Health. You and your dependents also receive an individual One Medical account which is valued at $199/year per user. HSA and FSA plans are also available. • Employer sponsored 401(k) match of up to 2% • A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents. • Generous paid time off, 10 sick days, 12 paid holidays throughout the year, and a 1 month sabbatical leave granted at your 4 year anniversary • We offer parental leave up to 18 weeks, depending on your eligibility including tenure and medical situation. • Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses. • Access to Wellhub, an on-demand virtual benefit that provides wellbeing coaching, and budget management. • Up to $1,000 Professional Development Reimbursement a year. • $200 per year donation matching to support your favorite causes. [This text is boilerplate in Greenhouse and the TA team will update this as needed!] Don’t meet every requirement? Studies have shown that women, communities of color and historically underrepresented talent are less likely to apply to jobs unless they meet every single qualification. At Spring Health we are dedicated to building a diverse, inclusive and authentic workplace To ensure intentional and equitable hiring practices, we use a balanced candidate slate in our interviews. This approach guarantees that our pool of qualified candidates includes individuals who are underrepresented in our organization at all levels. This is a key performance indicator (KPI) for our recruiting and hiring teams, reported quarterly to maintain accountability. Ready to do the most impactful work of your life? Learn more about our values, what it’s like to work here, and how hypergrowth meets impact at Spring Health: Our Values Our privacy policy: [Upgrade to PRO to see link] Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know. Not sure if you meet every requirement? Research shows that women and people from historically underrepresented communities often hesitate to apply for roles unless they meet every qualification compared to other similarly-qualified candidates. At Spring Health, we are committed to fostering a workplace where everyone feels valued, empowered, and supported to Thrive. If this role excites you, we encourage you to apply. Ready to do the most impactful work of your life? Learn more about our values, what it’s like to work here, and how hypergrowth meets impact at Spring Health: Our Values Our privacy policy: [Upgrade to PRO to see link] Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.