PMO Operations Manager at standtogether

Stand Together is a philanthropic community that helps America’s boldest changemakers tackle the root causes of our country’s biggest problems, from education to the economy, broken communities, and toxic division, among dozens of other pressing issues. We provide our partners with access to resources including funding, thought leadership, a network of peers, and a playbook for applying proven principles to transform lives and society.  As a PMO Operations Manager within Stand Together's Marketing and Communications business (MarComms), you will support and continuously improve the systems, workflows, and reporting infrastructure that enable our teams to execute high-impact marketing and communications work. Reporting to the Sr. Director of PMO & Ops, you will play a key role in evolving Workfront as a scalable operational engine—managing day-to-day support while also driving improvements to system governance, reporting, and workflow design.   This role is ideal for someone who enjoys systems thinking, problem solving, and improving how teams work. Your work will directly improve execution quality, operational visibility, and cross-team collaboration.    How You Will Contribute Provide Workfront Support & Troubleshooting • Manage incoming support requests (fields, templates, project setup, workflows) • Troubleshoot system issues and escalate appropriately • Serve as a first-line resource for user questions • Identify root causes of recurring issues and implement scalable solutions Support User Onboarding & Training • Coordinate user setup requests and audit permissions to ensure accuracy • Conduct onboarding and role-based training sessions • Maintain training documentation and enablement materials • Continuously improve training resources to increase user confidence and adoption Maintain Data Integrity & System Hygiene • Conduct regular audits to ensure naming consistency and required field compliance • Clean up projects, task structures, and outdated data • Monitor system health to support accurate portfolio-level reporting • Reinforce governance standards that position Workfront as a trusted source of truth Support Templates & Workflows • Update project templates, request forms, intake workflows, and task structures • Configure programs and portfolios • Assist with workflow standardization initiatives • Contribute to ongoing system optimization efforts by identifying opportunities to improve efficiency, usability, and scalability Build & Maintain Reporting • Create and maintain dashboards and operational reports • Support campaign reporting and resource visibility • Assist in evolving reporting to better support capacity, risk, and performance insights • Partner with PMO leadership to improve portfolio-level reporting clarity Support New Team Implementation • Gather requirements from onboarding teams • Build workflows and templates aligned to PMO standards • Support rollout and adoption of new processes and tools Support Integrations & System Enhancements • Partner with stakeholders and system administrators to support integrations and enhancements • Help translate business needs into system requirements • Support rollout, testing, and adoption of new features or capabilities What You Will Bring • 3-5+ years of experience in project coordination, marketing operations, or PMO support • Working knowledge of Workfront or similar project management platforms • Strong attention to detail and data accuracy • Ability to troubleshoot system and workflow challenges • Strong communication skills and customer-service mindset • Comfort working in a fast-paced, evolving environment Standout Candidates Will Bring • Experience supporting enterprise work management tools • Experience building dashboards or reports • Process documentation experience • A proactive, improvement-oriented mindset • Awareness of emerging platform capabilities, features, or industry trends related to work management tools What We Offer • Competitive benefits: Enjoy a 6% 401(k) match with immediate vesting, flexible time off, comprehensive health and dental plans, plus wellness and mental health support through Peloton and Talkspace. • A meaningful career: Join a passionate community of over 1,300 employees dedicated to improving lives and driving innovative solutions to complex social challenges. • Commitment to growth: Thrive in a non-hierarchical environment that empowers employees to discover, develop and apply their unique talents. • Competitive compensation: Our approach rewards the value you create through competitive salaries and bonus opportunities, allowing you to share in the success you help drive. Our Values: Working for an organization within the Stand Together philanthropic community is different from many other places. The culture is deeply rooted in Principle Based Management® (PBM®), a framework guided by the principles that drive human progress, such as dignity, openness, and bottom-up empowerment. PBM® empowers employees to be entrepreneurial, to innovate, and to continually drive transformation.      We believe diversity fuels creativity, broadens knowledge, and helps drive success.  That is why we’re proud to be an Equal Opportunity Employer and strive to treat all employees and applicants with honesty, dignity, and respect.